Key Accomplishments:• Strategic Leadership: Launched SKYLYNCS with the goal of being a trusted ICT partner for telecom operators. Our company specializes in telecom services such as RAN, Core, and Charging/Billing, offering comprehensive solutions from installation and integration to support and optimization.• Partnership with MTN AF & I Engineering: Established strategic partnerships, including providing L2 support through MTN AF & I Engineering, which highlights our capabilities in maintaining high operational standards for telecom networks.• Market Expansion: Expanded SKYLYNCS' footprint to serve key markets in Lebanon, Saudi Arabia, and Oman, building a strong presence as a reliable ICT partner.• Customer-Centric Focus: Developed a culture centered on understanding client needs and delivering high-quality solutions to improve their operations. Our team is dedicated to offering reliable support and innovative products, making us a preferred choice for telecom operators.

Head of Operations Manager:• Operational Management: Oversaw order fulfillment, logistics, and customer service, achieving all delivery targets. • Customer Engagement: Maintained strong relationships with key customers, acting as the main point of contact for all inquiries and issues. • Project Coordination: Managed and executed projects, mitigating risks, and ensuring alignment with business objectives. • Financial Oversight: Controlled budget and cost management, implementing strategies to optimize spending and profitability. • Process Improvement: Led initiatives to automate and optimize processes, driving scalability and reducing lead times.

• Successfully worked as a (CFR) presales on the 5G opportunity in Orange Jordan.• Achieved success as Customer Operation Manager (COM & CFR) at MTN Syria, MTN Afghanistan and Roshan, leading and optimizing customer operations for two major telecommunication companies.• Demonstrated strong project management capabilities by effectively overseeing the Umniah swap project in Jordan, ensuring its successful implementation and completion.• Acquired certifications in commercial sales operation and Leaders Core Curriculum (LCC) to enhance professional skills and knowledge. • Played a crucial role as part of the core three teams, actively contributing to the SDP (Service Delivery Process).• Developed and managed project budgets,• Prepared comprehensive Statements of Work (SOW) tailored to meet customer expectation.• Thrived in handling complex projects, demonstrating exceptional project management skills.• Implemented new tools and processes to streamline project execution and enhance efficiency.• Effectively drove and allocated resources, building team competence and ensuring optimal utilization.• Maintained effective communication with C-Level stakeholders, providing updates, insights, and strategic recommendations.• Managed teams and engaged with ASPs (Authorized Service Providers).• Ensured compliance with trade regulations and strict adherence to Ericsson's Code of Ethics throughout the project lifecycle.• Successfully delivered swap projects for modernization in diverse countries across Africa, the Middle East, and other regions.• Managed delivery projects related to the BDGS (Business Development and Global Services).• Facilitated communication between Key Account Managers (KAM) and the service delivery organization to share progress and provide support for customer opportunities.

• Established project plan baselines, defining project scope and securing necessary resources for seamless project execution.• Effectively drove project execution, monitored ongoing activities, and adeptly handled changes, conflicts, and critical issues.• Proactively managed customer and partner engagement, fostering strong relationships, building confidence and trust.• Played a key role in business development by actively participating in contract preparation and pre-sales meetings.• Spearheaded the development of the CPM discipline by simplifying processes, methods, and tools.• Successfully led the roll-out project for 2G/3G/4G, demonstrating expertise in core expansion, core modernization, and new packet core implementation.• Played a pivotal role in the 3G launch in the MTN account (Radio-BDGS).• Led the 4G launch in the MTN account (Radio-BDGS).• Took charge of the optimization project for 2G/3G/4G.

• Successfully managed and delivered multiple NPO projects across diverse regions including Sudan, KSA, South Africa, Lebanon, Erbil, and Bangladesh.• Led and supervised a high-performing team of 5 engineers, effectively assigning tasks.• Maintained strong client relationships by conducting weekly meetings to understand and align with their specific requirements and challenges.• Monitored and enhanced Key Performance Indicators (KPIs).• Collaborated closely with the customer to establish clear acceptance criteria for the project's successful rollouts.

Comium, Vivacel, and KOZ Team Leader l 2001 – 2007• Instrumental in the successful launch of 2 new operators, Vivacel in Armenia and Koz in Ivory Coast.• Demonstrated exceptional leadership and technical expertise during the implementation of cutting-edge GSM/EDGE/UMTS networks in Ivory Coast and Armenia.• Acted as a reliable and efficient site supervisor engineer, overseeing the Radio and BSS part of the implementation process, ensuring smooth and efficient execution.• Fostered effective collaboration by conducting regular meetings with vendor supplier teams.• Exhibited strong project management skills by supervising subcontractor activities.• Successfully navigated challenges and complexities to deliver top-notch network solutions, contributing to the operational success of Vivacel and Koz operators in their respective regions.