Yeina Tiu Email & Phone Number

Torrance, California, United States

* Support department lead with but not limited to editing documents, re-assigning tasks to teammates, and helping with issues needing resolution* Train and answer questions for current teammates, new teammates, and temporary staff unit* Create and establish good rapport with team, Care Management, Hospitalist, and PCP and Specialist offices* Address teammate errors according to steps of escalation needed* Ensure all request to add and update patients into workflow system are done within turnaround time while avoiding redundancy of data* Continue duties as coordinator some being to follow up with patients and being in charge of 5 hospital facilities with volume of 30-40 new daily tasks

Torrance, California, United States

• Schedule 25-30 daily Group PCP, IPA PCP, and Specialist follow up appointments • Conduct 25-30 follow up calls daily to patients to inform and remind of upcoming follow up appointments post discharge• Establish and maintain strong working relationships with Care Management, Hospitals, and PCP and Specialty Offices• Utilize Health Plan Web Sites, IDX, and HCP Connect to obtain patient benefit information and to determine eligibility status• Utilize IDX for Group Scheduling• Utilize HCP connect to enter and update authorizations• Utilize Patient Keeper to update census in accordance to Hospitalist and Care Management instructions• Process discharge summarizes and other documents in K2 to ensure timely delivery to PCP• Use, protect, and disclose HCP Patients’ PHI only in accordance with HIPAA standards

Master, Information Systems

Bachelor'S Degree, Public Health Policy, Minor In Management