• Provided first-line technical support to approximately 3,000 global employees via phone, email, and in-person interactions, ensuring timely resolution of IT issues• Diagnosed and resolved hardware and software problems for end-users, enhancing overall user satisfaction and productivity• Managed laptop PC provisioning and maintained asset information for IT equipment, ensuring accurate inventory and efficient resource allocation• Collaborated with team members to escalate and resolve complex technical issues

• Selected for a highly competitive Fellowship that provides personalized professional development from top-tier engineers• Completed intensive training to master computer science fundamentals such as system design, data structures, and algorithms through independent study, pair programming, code reviews, and small mentor-led groups

• Contributed to an Agile team by developing reusable and responsive Frontend components to enhance the user experience• Remodeled the dashboard and menu of the application, resulting in a more intuitive and user-friendly interface• Configured website to restrict access to certain features based on user roles and permissions

• Managed prostate radiation oncology services and the radiation oncology metastatic disease outpatient consults simultaneously• Provided administrative support for two clinical teams to ensure patient satisfaction and assistance through 100+ calls and four clinics weekly • Increased accuracy by streamlining process for scheduling external patients and assisting with the new Multi-Disciplinary Bone Mets Clinic alongside Director of Metastatic Disease• Scheduled appointments, labs, and procedures daily by utilizing CIS and Cadence in Epic HIS• Created records of patients’ information on Outlook and Salesforce CRM daily to ensure clarity and open feedback within team

• Spearheaded daily activities for recreation and nursing departments for mental and physical wellbeing of 150 residents by incorporating more physical, outdoor, educational, and cultural events and activities• Conducted monthly resident council meetings resulting in improved living conditions based on residents’ suggestions

• Prepared medical instruments for sterilization according to safety guidelines and effectively monitored facilities • Maintained necessary supply levels for various departments and operations through on-site logistics