Yeli Chen Email & Phone Number

以色列

Ramat Gan Area, Israel

Currently engaging in diamond sales at the Diamond Trading Center. Consistent sales of high value and quality diamonds and jewelry.Giving Mandarin &Cantonese &English tours of our diamond museum to Chinese tour groups including speech in-depth explanation of the diamond industry. Following the tour, groups were invited to our showroom and invited to buy Israeli cut and polished diamonds.Average month-sale reaches 800,000 NIS, approximately 40% of the volume of business.Organizing… Show more Currently engaging in diamond sales at the Diamond Trading Center. Consistent sales of high value and quality diamonds and jewelry.Giving Mandarin &Cantonese &English tours of our diamond museum to Chinese tour groups including speech in-depth explanation of the diamond industry. Following the tour, groups were invited to our showroom and invited to buy Israeli cut and polished diamonds.Average month-sale reaches 800,000 NIS, approximately 40% of the volume of business.Organizing all information of Chinese market daily and operating sales reports to Chinese marketing team, helping all marketing-operate backup in Israel.Offering help of marketing team if necessary, like brochures translating in different language, ordering products from China, etc. Show less

Tel Aviv Area, Israel

Account Manager & Customer Support for Chinese speaking and English-speaking buyers, the work included：In charge of Ashford/ Alliance Time Chinese B2B & Wholesale customers. Develop and maintain strong relationships with key customers and am their main point of contact in order to improve their experience and performance.Watch characteristics introduction to potential buyers, checks for the buyers purchase status, and shipping tracking of the shipped products, helping arranging delivery… Show more Account Manager & Customer Support for Chinese speaking and English-speaking buyers, the work included：In charge of Ashford/ Alliance Time Chinese B2B & Wholesale customers. Develop and maintain strong relationships with key customers and am their main point of contact in order to improve their experience and performance.Watch characteristics introduction to potential buyers, checks for the buyers purchase status, and shipping tracking of the shipped products, helping arranging delivery process of the purchased products and repairs shipping directly to the customers. Managing a big amount of phone calls, online chats and emails from customers. In charge for large quantity sales to retailer agents in mainland China, HK, and Taiwan. Manage and maintain social media marketing campaigns on Wechat and Weibo. In charge the customer service (after sale) of VIP.COM (Chinese online shopping website) which buying the items from Ashford. Show less

Customer Support: been in charge of investors deposits, withdraws, complaints, introduction of the trading platform to investors. Experience with payments, fraud, account access, trust and safety or other relevant operational domains.Provided world class service to the Chinese and English speaker clients base via chat, phone and email.Received requests for assistance and responded with the utmost professionalism according to the company’s guidelines.Represented the company and… Show more Customer Support: been in charge of investors deposits, withdraws, complaints, introduction of the trading platform to investors. Experience with payments, fraud, account access, trust and safety or other relevant operational domains.Provided world class service to the Chinese and English speaker clients base via chat, phone and email.Received requests for assistance and responded with the utmost professionalism according to the company’s guidelines.Represented the company and product at the highest possible level.Provided insight and feedback on issues, trends and bugs to the manager.In depth understanding of multiple workflows, policies and tools.Assisted team lead in documenting updates and changes to new and existing processes, training decks and flowcharts.Preferably in financial services, technology and customer support.Experience with CRM tools such as Zendesk.Compliance: verified the identity cards, credit cards, bills or Address registration documents for the deposits and withdraws. Show less