Yen Mattera Email & Phone Number

Chicago, Illinois, Us

Fairfax, Va, Us

Westwood, Massachusetts, Us

• Managed open orders to ensure timely shipping and accurate reporting to upper management.• Developed strategic process with internal departments to ensure all deadlines were being met.• Coordinated process improvement and facilitated the development of the online sales platforms.• Managed relationships with the buyers and suppliers to understand their business model and requirements.• Oversaw system integration for the international business unit including sales and ecommerce software.• Coordinated process improvement and business development opportunities with the global business development director and various country managers.

Needham, Massachusetts, Us

Operations Manager (July 2015 – December 2015)Facilities Coordinator (February 2015 – July 2015)• Selected by Facilities Director and executive leadership team for a promotion within 5 months due to exceptional business improvements, client relations, and leadership skills.• Provided formal supervision to individual employees within functional or operational area.• Handled payroll and HR-related matters.• Planned preventive and corrective maintenance activities.• Managed and developed performance metrics such as, response time, completion time, overall completion percentage, etc.• Responsible for the identification process of capital improvement projects.• Maintained and managed work order system for facilities management team.• Created and tracked work orders, materials, subcontractors, and billings.• Assisted Director of Facilities with gathering, compiling and interpreting data.• Managed financial records and reconciliation, pursued collections.

Boston, Ma, Us

Student Support Specialist – Online Programs (July 2014 – February 2015)Student Support Coordinator – Online Programs (July 2013 – July 2014)• Selected by Dean and Directors for a promotion due to high student retention rate and excellence student services.• Advised 150+ online/hybrid management undergraduate and graduate students.• Advised students on program requirements and related academic matters.• Developed individualized academic plans for each student advisee.• Assisted in the development of the NEASC and ACCE accreditations for the Institution. • Created and instructed New Student Online Orientation Course via Blackboard to hybrid / online incoming students.• Strategized course development with online and hybrid faculty members. • Evaluated and determined transfer credit from various institutions for incoming students.• Developed, implemented, and maintained a comprehensive student database for reporting and tracking.• Collaborated with other college departments, staff, and instructors to ensure continuous student support.

Boston, Ma, Us

• Promoted after almost 2 years of service to Senior Staff Coordinator due to development and planning skills.• Supported the Assistant Dean, Directors, faculty, 50 geographic advisors, staff, including 300 students.• Developed a hiring protocol for remote course facilitators and faculty advisors.• Assisted with the development and execution of admissions and registration processes.• Managed contract negotiation and processed department’s expenses and purchase orders.• Routine traveled to Off-Campus sites for administrative and event support.• Planned orientation, graduation, department meetings, and special events.• Collaborated with college departments across Boston University campus.

• Maintained the Boston University School of Social Work financial database in FileMaker Pro and Excel.• Processed hourly staff and graduate students payroll.• Supervised work study students.• Assisted Assistant Dean of Finance and Personnel Administrator.• Processed disbursement, requisitions, travel expense reports, and invoice payments.• Provided heavy data entry and general office coverage for the College.• Greeted guests and acted as a channel of information for the Dean’s Office receptionist area.

Graduate Certificate, Operations Management

B.S, Sociology