Yen Mattera Email & Phone Number

Chicago, Illinois, US

Fairfax, VA, US

Westwood, Massachusetts, US

• Managed open orders to ensure timely shipping and accurate reporting to upper management.
• Developed strategic process with internal departments to ensure all deadlines were being met.
• Coordinated process improvement and facilitated the development of the online sales platforms.
• Managed relationships with the buyers and suppliers to understand their business model and requirements.
• Oversaw system integration for the international business unit including sales and ecommerce software.
• Coordinated process improvement and business development opportunities with the global business development director and various country managers.

Needham, Massachusetts, US

• Operations Manager (July 2015 – December 2015)Facilities Coordinator (February 2015 – July 2015)
• Selected by Facilities Director and executive leadership team for a promotion within 5 months due to exceptional business improvements, client relations, and leadership skills.
• Provided formal supervision to individual employees within functional or operational area.
• Handled payroll and HR-related matters.
• Planned preventive and corrective maintenance activities.
• Managed and developed performance metrics such as, response time, completion time, overall completion percentage, etc.

Boston, MA, US

• Student Support Specialist – Online Programs (July 2014 – February 2015)Student Support Coordinator – Online Programs (July 2013 – July 2014)
• Selected by Dean and Directors for a promotion due to high student retention rate and excellence student services.
• Advised 150+ online/hybrid management undergraduate and graduate students.
• Advised students on program requirements and related academic matters.
• Developed individualized academic plans for each student advisee.
• Assisted in the development of the NEASC and ACCE accreditations for the Institution.

Boston, MA, US

• Promoted after almost 2 years of service to Senior Staff Coordinator due to development and planning skills.
• Supported the Assistant Dean, Directors, faculty, 50 geographic advisors, staff, including 300 students.
• Developed a hiring protocol for remote course facilitators and faculty advisors.
• Assisted with the development and execution of admissions and registration processes.
• Managed contract negotiation and processed department’s expenses and purchase orders.
• Routine traveled to Off-Campus sites for administrative and event support.

• Maintained the Boston University School of Social Work financial database in FileMaker Pro and Excel.
• Processed hourly staff and graduate students payroll.
• Supervised work study students.
• Assisted Assistant Dean of Finance and Personnel Administrator.
• Processed disbursement, requisitions, travel expense reports, and invoice payments.
• Provided heavy data entry and general office coverage for the College.

Graduate Certificate, Operations Management

B.S, Sociology