Peter Yen Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Newly appointed as Tribe Coach for multi year transformational program of immense scale - Digital Insurer. Let's "simplify to grow"!

Sydney, New South Wales, Australia

I am the Coach for Website and Digital Sales Tribe, a team of 10+ teams "making it easy for our customers to digitally research, quote and buy insurance". We are the first Tribe to ambitiously launch the Momentum Model, our enterprise transformation which applies just the right mix of SAFe, Spotify and Scrum highlights to be the effective Suncorp fit. Within Tribe Leadership I am accountable for setting up and improving our Tribe ways of working. So whether it be executing quarterly planning cadence with that special Digital aplomb, modelling complex roadmaps with JIRA work breakdown, defining measurable OKRs or building our customer obsessed culture, Tribe Coach is here to help!

Sydney, New South Wales, Australia

I am coaching our Customer technology teams on rotating engagements (mobile apps, retail web, online business insurance). I support their day to day journey in refining ways of working and shortening their feedback loop. I facilitate discussions to plan out large scale delivery so it's aligned with strategic product roadmaps. I am frequently providing agile training to our staff, covering both fundamental material (scrum, kanban) as well as deep dives into more advanced topics (inception workshops).

Sydney, New South Wales, Australia

I am a coach in "IAG Digital Customer Journeys", where we are building a new world-leading Digital Claims experience for our customers. The endeavour is of immense scale, consisting of multiple cross-functional huddles, each with Scrum Masters, Business Analysts, Digital Tech, Experience Design and Claims Experts. The work is also of the highest business priority, bravely discovering and seeking modern ways to help our customers in their time of intense need.

Sydney, New South Wales, Australia

I am a coach in "IAG Customer Labs", accountable for fostering agile capability uplift in cross-functional huddles and liasing with key stakeholders to deliver high priority strategic priorities.I coached the “Customer Health Board Update” huddle, a team comprised of Data, Analytics and Customer Culture experts to deliver a new dashboard for the IAG Group Board from concept to go live in 6 weeks. The huddle continues to thrive, highlighting modernized, customer-centric findings with accompanying papers on recommended business actions at each quarterly Board meeting presented by our Chief Customer Officer. I coached the “Network Loyalty” huddle to launch the MVP of an experimental mobile app “NRMA Safety Hub”. Successfully fostering collaboration between IAG Marketing, Digital Mobile Tech and Artificial Intelligence Innovation to resolve key challenges around inception, planning and pivots in business priority.

Sydney, New South Wales, Australia

I am working on IAG's award winning Multi Channel Initiative, achieving consistent agile delivery success enriching digital sales capability and uplifting the customer experience in our "Big 3 Products" (Motor, Home and CTP insurance) across our Web, Call Center and Branch channels. I lead "Team Asgard", a cross-functional agile team comprised of business analysts, testers and developers, practising elements of SAFe and Scrum. Over this time, I coached new team members to excel in our agile practices and pioneered distributed agile in our platform, expanding our team to include staff from Jakarta (Indonesia), Sydney and Melbourne.

I am responsible for managing some of SP Health's major fitness and weight loss web platforms in the US and UK. Early in the engagement I liaise with the customer as the product expert to workshop their requirements and define scope. I then author the initial project plan and manage delivery as the product owner in our agile scrum development environment. Post launch, I analyse both the commercial reception and our consumer feedback to explore innovation options ahead of the next iteration of enhancements.

I am responsible for providing global strategic product planning for TZ. For major new business opportunities, I directly engage key stakeholders to define and record their requirements. These detailed documents are combined with day to day tracking of commercials and analysis of the ever changing market trends to form the company technology roadmap. Internally, I work closely with our software team, establishing the overall technical vision, as well as driving development and enhancements to foster a culture of innovation. This is key in maintaining the position of TZ products as pioneers of new technology, changing not only the way business is done, but the way people live!

During initial customer engagements I established clarity in scope and presented plans on estimated timeframes. I then generated pricing for the sales team to progress commercial negotiations. After verbal agreement with a client was reached, I authored the costing, scoping and scheduling sections of the contract for official sign-off.Once implementation was under way, I monitored the progress of a project, ensuring that it is on track to be successfully delivered. Having been “hands-on” across all phases of the Software Development Life Cycle early on in my career, I proactively identify upcoming risks and pitfalls that are unique to software projects, whilst mitigating them on a daily basis. When roadblocks and technical challenges arose, my expertise in managing people across a variety of disciplines (2 teams totalling 12 staff) allowed me to efficiently co-ordinate a suitable solution to be conceived and deployed.Finally, I acted as the key link between the business and the client. With the dynamism of the software industry, changes are inevitably requested by the client, whilst unexpected complications will arise to put pressure on the most carefully planned schedules. I excel under pressure in being at the forefront of these challenging negotiations by communicating assertively and effectively.

During scoping I was responsible for leading workshops to quickly establish a firm understanding of client requirements and delivering high quality documents that describe scope and design with accurate technical detail.Once a project’s implementation phase was under way, I took on a team lead role, providing daily technical guidance to junior team members in the development of our CRM systems. I was also actively involved with the project management office, providing effort estimations and planning our resource allocation.Worked on end-to-end projects in various industries: Government, Telecommunications, Insurance

Sydney

I was actively involved in all aspects of the software development cycle. From producing formal specification and design documents, to implementing and maintaining the software under demanding schedules. My responsibilities continue after each release, as I was the focal point of contact for two major subsystems and regularly provided product support. I was a beta-site co-ordinator for the last two EBI releases and gained valuable experience handling critical and high-pressure support cases on site.

Bachelor'S Degree, Computer Software Engineering

Education record