Peter Yen Email and Phone Number
Sydney, NSW, AU
Peter Yen's Location
Greater Sydney Area, Australia
Peter Yen's Contact Details
Peter Yen work email
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Peter Yen personal email
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Peter Yen phone numbers
About Peter Yen
I am a leader in Agile Delivery at scale, coaching tribes to effectively build customer centric products that are critical to a business’s success. I possess a versatile blend of agile expertise, having established a track record across Scrum Master, Product Owner and Agile Coach roles. I excel as the key facilitator fostering collaboration between development teams and business stakeholders. I deeply believe exceptional coaches are the ones capable of exceptional empathy. As such every day, "I seek to understand before seeking to be understood".
Peter Yen's Current Company Details
Suncorp Group
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Platform Agile Coach - Claims and Correspondence
Sydney, NSW, AU
- Website:
- suncorpgroup.com.au
- Employees:
- 13260
Peter Yen Work Experience Details
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Platform Agile Coach - Claims And CorrespondenceSuncorp GroupSydney, Nsw, Au
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Tribe Agile Coach - Digital InsurerSuncorp Group Sep 2023 - PresentSydney, New South Wales, AustraliaNewly appointed as Tribe Coach for multi year transformational program of immense scale - Digital Insurer. Let's "simplify to grow"!
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Tribe Agile Coach - Website And Digital SalesSuncorp Group Aug 2021 - Aug 2023Sydney, New South Wales, AustraliaI am the Coach for Website and Digital Sales Tribe, a team of 10+ teams "making it easy for our customers to digitally research, quote and buy insurance". We are the first Tribe to ambitiously launch the Momentum Model, our enterprise transformation which applies just the right mix of SAFe, Spotify and Scrum highlights to be the effective Suncorp fit. Within Tribe Leadership I am accountable for setting up and improving our Tribe ways of working. So whether it be executing quarterly planning cadence with that special Digital aplomb, modelling complex roadmaps with JIRA work breakdown, defining measurable OKRs or building our customer obsessed culture, Tribe Coach is here to help!
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Agile Coach - Customer TechnologyIag Aug 2019 - Jul 2021Sydney, New South Wales, AustraliaI am coaching our Customer technology teams on rotating engagements (mobile apps, retail web, online business insurance). I support their day to day journey in refining ways of working and shortening their feedback loop. I facilitate discussions to plan out large scale delivery so it's aligned with strategic product roadmaps. I am frequently providing agile training to our staff, covering both fundamental material (scrum, kanban) as well as deep dives into more advanced topics (inception workshops). -
Agile Coach - Digital Customer JourneysIag Oct 2018 - Sep 2019Sydney, New South Wales, AustraliaI am a coach in "IAG Digital Customer Journeys", where we are building a new world-leading Digital Claims experience for our customers. The endeavour is of immense scale, consisting of multiple cross-functional huddles, each with Scrum Masters, Business Analysts, Digital Tech, Experience Design and Claims Experts. The work is also of the highest business priority, bravely discovering and seeking modern ways to help our customers in their time of intense need.
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Agile Coach - Customer LabsIag Apr 2018 - Sep 2018Sydney, New South Wales, AustraliaI am a coach in "IAG Customer Labs", accountable for fostering agile capability uplift in cross-functional huddles and liasing with key stakeholders to deliver high priority strategic priorities.I coached the “Customer Health Board Update” huddle, a team comprised of Data, Analytics and Customer Culture experts to deliver a new dashboard for the IAG Group Board from concept to go live in 6 weeks. The huddle continues to thrive, highlighting modernized, customer-centric findings with accompanying papers on recommended business actions at each quarterly Board meeting presented by our Chief Customer Officer. I coached the “Network Loyalty” huddle to launch the MVP of an experimental mobile app “NRMA Safety Hub”. Successfully fostering collaboration between IAG Marketing, Digital Mobile Tech and Artificial Intelligence Innovation to resolve key challenges around inception, planning and pivots in business priority.
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Iteration Manager / Scrum MasterIag May 2015 - Apr 2018Sydney, New South Wales, AustraliaI am working on IAG's award winning Multi Channel Initiative, achieving consistent agile delivery success enriching digital sales capability and uplifting the customer experience in our "Big 3 Products" (Motor, Home and CTP insurance) across our Web, Call Center and Branch channels. I lead "Team Asgard", a cross-functional agile team comprised of business analysts, testers and developers, practising elements of SAFe and Scrum. Over this time, I coached new team members to excel in our agile practices and pioneered distributed agile in our platform, expanding our team to include staff from Jakarta (Indonesia), Sydney and Melbourne.
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Product OwnerSp Health Nov 2014 - May 2015I am responsible for managing some of SP Health's major fitness and weight loss web platforms in the US and UK. Early in the engagement I liaise with the customer as the product expert to workshop their requirements and define scope. I then author the initial project plan and manage delivery as the product owner in our agile scrum development environment. Post launch, I analyse both the commercial reception and our consumer feedback to explore innovation options ahead of the next iteration of enhancements. -
Director, Product StrategyTz Inc. May 2013 - Jul 2014I am responsible for providing global strategic product planning for TZ. For major new business opportunities, I directly engage key stakeholders to define and record their requirements. These detailed documents are combined with day to day tracking of commercials and analysis of the ever changing market trends to form the company technology roadmap. Internally, I work closely with our software team, establishing the overall technical vision, as well as driving development and enhancements to foster a culture of innovation. This is key in maintaining the position of TZ products as pioneers of new technology, changing not only the way business is done, but the way people live!
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Rest + RecoveryFrom Back Injury And Subsequent Surgery Sep 2012 - Apr 2013
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Lead Business Analyst + Senior Project ManagerSmartbill Pty Ltd Mar 2011 - Aug 2012During initial customer engagements I established clarity in scope and presented plans on estimated timeframes. I then generated pricing for the sales team to progress commercial negotiations. After verbal agreement with a client was reached, I authored the costing, scoping and scheduling sections of the contract for official sign-off.Once implementation was under way, I monitored the progress of a project, ensuring that it is on track to be successfully delivered. Having been “hands-on” across all phases of the Software Development Life Cycle early on in my career, I proactively identify upcoming risks and pitfalls that are unique to software projects, whilst mitigating them on a daily basis. When roadblocks and technical challenges arose, my expertise in managing people across a variety of disciplines (2 teams totalling 12 staff) allowed me to efficiently co-ordinate a suitable solution to be conceived and deployed.Finally, I acted as the key link between the business and the client. With the dynamism of the software industry, changes are inevitably requested by the client, whilst unexpected complications will arise to put pressure on the most carefully planned schedules. I excel under pressure in being at the forefront of these challenging negotiations by communicating assertively and effectively.
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Senior Business Analyst + Team LeadSword Ciboodle Aug 2007 - Feb 2011During scoping I was responsible for leading workshops to quickly establish a firm understanding of client requirements and delivering high quality documents that describe scope and design with accurate technical detail.Once a project’s implementation phase was under way, I took on a team lead role, providing daily technical guidance to junior team members in the development of our CRM systems. I was also actively involved with the project management office, providing effort estimations and planning our resource allocation.Worked on end-to-end projects in various industries: Government, Telecommunications, Insurance -
Senior Software EngineerHoneywell Feb 2003 - Aug 2007SydneyI was actively involved in all aspects of the software development cycle. From producing formal specification and design documents, to implementing and maintaining the software under demanding schedules. My responsibilities continue after each release, as I was the focal point of contact for two major subsystems and regularly provided product support. I was a beta-site co-ordinator for the last two EBI releases and gained valuable experience handling critical and high-pressure support cases on site.
Peter Yen Skills
Management
Project Management
Agile And Waterfall Methodologies
Telecommunications
Software Design
Scheduling Management
Stakeholder Management
Business Analysis
Consulting
Agile Methodologies
End To End Delivery
Product Management
Scrum
Solution Architecture
Prince2
Frequently Asked Questions about Peter Yen
What company does Peter Yen work for?
Peter Yen works for Suncorp Group
What is Peter Yen's role at the current company?
Peter Yen's current role is Platform Agile Coach - Claims and Correspondence.
What is Peter Yen's email address?
Peter Yen's email address is pe****@****.com.au
What is Peter Yen's direct phone number?
Peter Yen's direct phone number is +61 2 9923*****
What schools did Peter Yen attend?
Peter Yen attended Unsw, The Scots College.
What are some of Peter Yen's interests?
Peter Yen has interest in Football (Soccer), Basketball, Electronic Games, Food, Pubs.
What skills is Peter Yen known for?
Peter Yen has skills like Management, Project Management, Agile And Waterfall Methodologies, Telecommunications, Software Design, Scheduling Management, Stakeholder Management, Business Analysis, Consulting, Agile Methodologies, End To End Delivery, Product Management.
Who are Peter Yen's colleagues?
Peter Yen's colleagues are Brigette Chapman, Ross Crighton, Renard Tagala, Dustin Desrosiers, Suchit Rawat, Lisa Kennedy, Anita Smith.
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