Yeo Yong Hwee Email & Phone Number

Singapore

• Oversee all aspects of Global Returns department
• Identify the need of contract staff in view of generating more revenue related to damage return re-charge
• Analyse return data to identify trends, root causes and collaborate Internal Team and vendor for product improvement
• Maintain high level of customer satisfaction through effective communication and resolution of return inquires
• Utilise SAP for Inventory tracking and ensure warranty claims with vendor are carried out

Singapore

• Project dispatcher to the 4-member team (average of 100 requests per month)
• Managed a portfolio of 20 projects monthly, ensuring on-time installation completion and adherence to budget.
• Tracked project progress, identified and addressed potential roadblocks
• Liaised with Internal and External Stakeholders, ensuring clear communication regarding project status
• Successfully delivered 90% projects on time yearly and assisted in record breaking FleetXpress Installations in Year 2020/2021

Singapore

• Led a team of 2, oversaw daily operations of Singapore and Australia office
• Conducted thorough vendor evaluations, sourced for new key vendors to ensure quality, vendor reliability and competitive pricing for Australia
• Obtained quotes and negotiated contract for 3rd Party Logistics to handle Australia operations
• Collaborated with Australia team and established SOP for Purchasing and Operations

Singapore

• Oversaw Singapore End-to-End Supply Chain operations
• Conducted thorough vendor evaluations, sources for new vendors, obtain quotes to ensure competitive pricing and quality of 20 products
• Monitored Inventory levels and implemented strategies to minimize stockouts and optimize storage space
• Developed purchasing policies and procedure
• Arranged Monthly Demand and Supply meetings with Sales, Production and Service team for forecasting

Singapore

• Processed customer orders, verified accuracy and prepared shipping documentations
• Managed inbound and outbound logistics for the high-volume warehouse, perform the receipt, storage, picking, packing and shipping of products
• Utilized SAP to optimize inventory control, ensuring stock accuracy and minimizing stockouts
• Ensure freight rates are competitive with forwarders and managed transportation to minimize cost
• Tracked and monitored shipments, communicated and provided shipping documents to customers on timely basis to ensure excellent customer service
• Maintained clear and accurate shipping documentations to ensure compliance with regulations for all products

Singapore

• Arranged bi-weekly meetings with stakeholders on requirements and budget for Supply Chain
• Drafted contracts specifications, collaborate with Procurement department for tender launch worth 4 million Supply Chain Management
• Conducted quotation evaluation with Procurement Team for awarding of contract
• Spear-headed Freight Forwarding Committee involving Singapore Customs, IDA, AVA, MDA, HSA and SPF and establish SOP to regulate inbound items
• Performed transportation planning for all arrival and departure Athletes

Singapore

• Performed the receipt, storage, picking, packing and delivery of products
• Monitored Inventory and allocate resources for Exhibition requirements
• Managed transportation to minimise cost
• Conduct recruitment of Part-time staff
• Managed On-site deployment of products and manpower

Singapore

Perform Store Management and MaintenanceCoordinate with Head Quarters on stores transaction to fulfil Company needs for training and admin purposesPerform internal audit

Bachelor Of Arts (Honours) In Business With Logistics And Supply Chain Management, Logistics, Materials, And Supply Chain Management

Diploma – Biomedical Engineering, Biomedical/Medical Engineering