Tiffany Yep Email and Phone Number
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I’m a results-oriented individual with proven track record of successfully creating, leading, and globalizing operation processes and teams, enhancing service levels, and delivering exceptional customer experiences. My motivation to drive results grew from my Disney background in customer-centricity paired with working with the team to achieve and exceed organizational goals. As a strategic leader, I thrive in proactively identifying and optimizing opportunities while collaborating with cross-functional teams, which extends to my personal life for Taylor Swift concert logistics and puppy play dates.
Furnished Finder
View- Website:
- furnishedfinder.com
- Employees:
- 10
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Senior Manager, Operations ExcellenceFurnished Finder May 2024 - PresentAustin, Texas, United StatesEffectively innovate and improve operational processes and technology to enable our teams to add value at every step and drive scalability
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Senior Manager Of Americas Cs ExecutionExpedia Group Nov 2019 - Feb 2024Austin, Texas AreaEstablished and managed Vrbo’s first global Operation Improvement Analyst Team, driving the globalization of operations processes to enhance efficiency and reduce costsLed initiatives resulting in effectiveness gains through process optimization and resource utilization improvementsSpearheaded the execution of transformational projects with global standards and enhancing customer experience -
Americas Customer Experience Service Level ManagerExpedia Group Mar 2018 - Nov 2019Austin, Texas AreaDrove a 5-point utilization rate increase which resulted in $3.7M annualized savings in 2019Led the transformation and global alignment of service levels, improving operational efficiency and standardizing processes across regionsCollaborated cross-functionally to implement strategic initiatives aimed at enhancing customer satisfaction2019 Participation Culture Superstar Award Winner
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North America Customer Experience Service Level SupervisorExpedia Group Feb 2016 - Mar 2018Austin, Texas, United States2017 Silver Stevie Award Winner for Young Customer Service Professional of the Year Established and managed Vrbo’s Customer Experience Americas Service Level/Real Time Analyst Team of 10, optimizing workforce management processes and driving performance improvementsImplemented real-time monitoring strategies to enhance service levels and meet customer demand effectively.
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North America Customer Experience LeadExpedia Group Mar 2015 - Feb 2016Austin, Texas, United StatesManaged and coached a team of 10-15 agents, providing exceptional customersupport through phone and email channels
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Customer Experience RepresentativeExpedia Group Sep 2013 - Mar 2015Austin, Texas, United StatesResolved issues and answered questions for partner and traveler customers through inbound and outbound channels for HomeAway/Vrbo.
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Salon Manager, Communications LeadWaterstone Salon Sep 2011 - Sep 2013Austin, Texas, United StatesWaterstone Salon is a local full service hair salon and an award winning staff. Responsibilities:- Salon management - Handling client relations- Data entry- Product orders and inventory - Manage newsletter, social media, and blog- Head the software integration with DemandForce and joint events with other local businesses
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Character PerformerWalt Disney World Jan 2011 - Aug 2011Orlando, Florida
Tiffany Yep Skills
Tiffany Yep Education Details
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Corporate Communications, Business
Frequently Asked Questions about Tiffany Yep
What company does Tiffany Yep work for?
Tiffany Yep works for Furnished Finder
What is Tiffany Yep's role at the current company?
Tiffany Yep's current role is Strategic Leader | Creator and Globalizer of Teams | Process Improvement | Change Management.
What is Tiffany Yep's email address?
Tiffany Yep's email address is ty****@****way.com
What is Tiffany Yep's direct phone number?
Tiffany Yep's direct phone number is +151278*****
What schools did Tiffany Yep attend?
Tiffany Yep attended The University Of Texas At Austin.
What skills is Tiffany Yep known for?
Tiffany Yep has skills like Social Media, Microsoft Office, Customer Service, Marketing, Public Speaking, Newsletters, Manage Client Relationships, Team Management, Client Relations Skills, Business Communications.
Who are Tiffany Yep's colleagues?
Tiffany Yep's colleagues are Camila Narino, Nilofer Shaikh, Natalia Sanchez De La Cruz, Nayla Campos Martínez, Eileen Redondo, Stephanie Floes Liloy, Aaron Luhm.
Not the Tiffany Yep you were looking for?
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1sjsu.edu -
4uccs.edu, gmail.com, uoregon.edu, uoregon.edu -
Tiffany Durr
President, Lisc Fund Management, An Institutional Fund Manager And An Investment Advisor Dedicated To Economic Opportunity And Social Justice.Odenton, Md
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