Account Relationship Manager
CurrentDue to strong performance and organizational impact in my role as a CRM specialist, I was Promoted within 5 months ahead of schedule by 12 months. Handle Inside-Sales inquiries and requests from various platforms, provide preliminary information about the clients, maintain and update their accounts on the Sales tracker. Manage client complaints and feedback, contact clients periodically to assess their satisfaction and needs, and track their contract details and usage to identify new business opportunities. Handle Premium clients with a high level of customer service and satisfaction. Ensure that all support/sales issues were closed properly and maintained a good relationship with the clients by conducting regular checks. Mentor, lead, and supervise the CRM team.
