Yetunde Osabusua, M.D. Email & Phone Number

Vaughan, On, Ca

Vaughan, Ontario, Canada

• Register new clients, complete intake for onsite and virtual services, over thephone or TELUS suite/OCEAN platform when applicable.• Book appointments, greet clients, answer inquiries, notify providers of clients’arrival using PS Suite electronic medical records (EMR) on TELUS software and support clients incompleting self-checking using the Kiosk stations as required.• Prepare medical records and invoices for external organizations, such aslawyers, insurance companies or other external facilities upon providers’approval using e-fax or mail. Prepare invoices and reconcile payments beforesharing cheques with Operations Department.• Support providers working onsite and virtually, provide files upon request,manage electronic incoming and outgoing fax, and scan medical records.• Notify clients regarding future appointments via OCEAN, upon clients’ request.• Upon Leadership Team approval, create and maintain providers’ EMR schedulesand update EMR resource and referral directory.• Support the collection of client feedback for quality improvement.• Support providers in usage of interpretation services for clients.• Maintain open communication among staff to ensure important information ispassed on during shift changes.• Assist staff and student recruitment, orientation and training.

Brampton Civic Hospital

- Initiatied outbound calls to recently discharged hospital patients to gather feedback on their hospital stay.- Maintained consistency in data collection by following standardized call scripts and guidelines.- Documented patient feedback accurately into Datix Software, using it to pinpoint areas for improvement in service delivery and quality improvement plan.- Assisted in the implementation of strategies to enhance patient satisfaction and improve healthcare experiences.- Supported the development and execution of patient-centered care initiatives and best practices.- Facilitated effective communication, empathy, and patient engagement techniques to ensure consistent delivery of high-quality care.- Conducted tasks in alignment with established organizational protocols and policies.

- Promoted environmental sustainability, engaged in policy dialogue, and conducted awareness campaigns to advance human rights.- Honed global communication skills and played a pivotal role in fostering positive change on a global scale.- Contributed to humanitarian projects targeting pressing issues like healthcare, education, and environmental conservation.- Worked closely with local organizations, government agencies, and UN personnel to implement sustainable solutions.

Lagos State, Nigeria

- Actively assisted in performing in routine checks, triage, diagnostic testing, collecting and processing specimens in the laboratory to support clinical procedures.- Showed understanding and adhered to patient and staff safety policies and procedures, promoting a safe and inclusive environment.- Prepared medical record documentation for attending physicians in internal medicine, pediatric,surgical, gynecology, and obstetrics departments to ensure smooth operations and enhanced patient experience.

Lagos, Nigeria

- Managed patient inquiries and appointments using the EPIC EMR system, ensuring efficient operations.- Assisted in diagnostic testing, routine checks, and triage, collected and processed specimens in the laboratory to support clinical operations.- Performed in procedures like cervical screening, urethral catheterization, and neonatal care.

Xi'An, Shaanxi, China

- Designed and implemented engaging lesson plans to teach English to children from diverse cultural backgrounds.- Developed strong communication and interpersonal skills by interacting with students and parents.- Enhanced cultural competence and adaptability by working with students from various cultural and linguistic backgrounds.- Demonstrated patience, creativity, and problem-solving abilities in a classroom setting.- Collaborated with other teachers to develop comprehensive teaching strategies and share best practices.

Lagos Island, Lagos, Nigeria

- Acquired a strong leadership skill in motivating and mentoring team members by providing support and guidance to ensure individual and collective success.- Responsible for guiding the team of sales professionals to achieve revenue targets and business objectives.- Developed and implemented sales strategies, identified new opportunities, and fostered client relationships to drive sales growth.- Assessed market trends and analyzed sales data to optimize sales performance and maximize profitability.

Postgraduate Degree, Healthcare Leadership, Graduated With Honors

Activities and Societies: Class leader responsible for coordinating Healthcare Leadership students during their co-op internship.

Doctor Of Medicine - Md, Medicine