Yasmin Baladad Email & Phone Number

Ontario, Canada

Singapore

- Responsible for planning, design, installation, configuration and deployment of security solution and enforcing security best practices comply with customer requirements such as security policy and regulation.- Participate in the project implementation and coordinate new installations, designs and migrations for security solutions- Delivery of specific technical solutions to meet the technical requirements and specifications- Engage in technical problem solving across multiple technologies- Working on projects in a collaborative fashion with other teams to ensure Customer Success metric outcomes are delivered- Providing post-installation troubleshooting and technical support by phone or online- Keep up-to-date with the latest news and threats in the security industry

Singapore

- Responsible for planning, design, installation, configuration and deployment of security solution and enforcing security best practices comply with customer requirements such as security policy and regulation.- Participate in the project implementation and coordinate new installations, designs and migrations for security solutions- Delivery of specific technical solutions to meet the technical requirements and specifications- Engage in technical problem solving across multiple technologies- Working on projects in a collaborative fashion with other teams to ensure Customer Success metric outcomes are delivered- Providing post-installation troubleshooting and technical support by phone or online- Keep up-to-date with the latest news and threats in the security industry

Singapore

➢ Provide technical support for our inside sales team as a technical subject matter expert in our Service Provider accounts for all Cisco solutions.➢ Provide Cisco technology solutions (network and security infrastructure) by overcoming technical blockers and explaining features and benefits to customers based on project requirements. Also, providing a high-level architecture to the customers when needed to move the opportunity. Showcase Cisco software-centric through the use of automation, orchestration and programmability tools offered.➢ Stay current on new Cisco technology solution and keep up-to-date on relevant competitive solutions, products, and services➢ Perform technical presentations for prospects➢ Assist with the development of formal sales plans and proposals for assigned opportunities➢ Manage the APJC CSS team on sales/technical aspects of business process and support. Prepare training program, lead them on how to take care of pre-sales team on their site.➢ Assist not only product pre-sales technical matters but as well direct the pre-sales team achieving business purpose at solution level, cross sell, and upsell.➢ Perform technical training to the sales team on a weekly basis and/or 1-on-1 in APJC region, eagerly passing knowledge on the team. Making sure the team is well prepared ahead.

Singapore

➢ Complies with ITSM/ITIL methodologies in daily operations to ensure SLAs are met e.g. change/tasks, incident & problem management;➢ Monitor, measure the performance and availability of systems proactively to capture and analyses traffic;➢ Implement corrective actions identified to improve performance and service level availability through system and tools e.g. Bluecoat packetshaper/tcpdump, Arcsight logger and CA unified infrastructure Management;➢ Knowledgeable with routing and switching technologies and protocols including TCP/IP, STP, VLAN, VRRP, CDP, LLDP, BGP, OSPF.➢ Background on Enterprise and Service Provider network hardware platforms and architectures, including Cisco Router and Switches, Cisco ASA & firepower, Palo Alto, McAfee, F5 Loadbalance, Proxy;➢ Exposure on Nexus data center switching platforms and Cisco APIC; Basic knowledge on Linux operating system➢ Create and maintain comprehensive documentation for all implemented networks. Assist in preparation of proposals and solution presentations;➢ Ability to work within a global team in a fast-paced and dynamic environment with limited supervision;➢ Experience with NOC environments, datacenter or central office environments.

Singapore

➢ Operate and manage the OTT IP network infrastructure, to ensure it meets the required service level and capacity requirements➢ Maintain the smooth network flow for multicast traffic and video uploading to CDN.➢ Review and implement changes to network configuration in accordance to approved change request➢ Network configuration (BGP, EIGRP, ACL, Zonebased Firewall), backup, Avaya Switch➢ Network monitoring tools (Splunk, PRTG)➢ Network Documentation and monthly reports ➢ Knowledgeable in Checkpoint Firewall➢ Provides network planning and design for improvement➢ Vendor coordination for network hardware and network connection, purchase provisioning, escalation (1Net, SingTel, NEC, NCS)➢ Others: Server installations, CDN configurations (Akamai, Swiftserve Starhub), Video transcoder troubleshooting (Envivio)

Singapore

➢ Function as a team member of SingTel’s Global Network Operation Centre (Internet Services)➢ Managed HPSM ticketing system for all network trouble tickets and provide timely/quality updates with proper reason for outage report.➢ Troubleshoot corporate business network faults within SingTel’s network; liaise with Overseas Telco for International segments/overseas local loops and vendors for network equipment’s.➢ Solarwinds monitoring for Network Infrastructure. Knowledge in Static/Dynamic route, RIP, OSPF, EIGRP, VLAN, IP Subnetting.➢ Responsible for submitting root cause analysis to customers for network technical issues reported.

Makati City

➢ Administration of the MPLS Wide Area Network (WAN) / Local Area Network (LAN) includes maintenance of Cisco Switch and router configuration and network monitoring tools such as Solarwinds Orion. Wireless network connectivity. Knowledge in Static/Dynamic route, RIP, OSPF, EIGRP, VLAN, IP Subnetting.➢ Maintain network devices such as Cisco Router configuration, Cisco Switch, 3com switch, network design and cabling.➢ Cisco unified communications manager administration for phone profiles, voicemail and call reports uses call ticketing tool (Peregrine ticketing system)➢ Server Maintenance such as Windows patches, Firmware upgrade, batch processing, monitoring using IpMonitor, Fusion Reactor and System Center Operations Manager (SCOM).➢ Manage user profiles for Virtual Desktop Infrastructure, Active Directory.➢ Provides support for Cisco VPN client, Video Conference, MS Outlook issues, Wyse Thin client and hardware purchases recommendation.➢ Manage SonicWall firewall for data communications security.➢ MS Windows XP and Windows 7 desktop and laptop configuration.➢ Administration for MS Server 2003 - 2008 includes Active Directory, File server, DHCP, DNS, Symantec Antivirus, CCTV, proximity card, Symantec back up and Scalix email server.➢ End-user training and support, network research and development, documentation.

Marikina City, Philippines

Direct Reporting to: Global Communications Manager General Responsibilities: Provide global support to 165 Sites, More than 65 Countries, 5 Regions and over 7,000 users around the world via Phone, Chat and Email.Network Support Function➢ Coordinates with British Telecoms all connectivity issues of all the sites within the WAN MPLS global network. Includes: Routing changes, IP scheme, Bandwidth upgrade, Adding of new network/sites, Firewall changes, Network design, and network utilization monitoring. Data Center server and network maintenance. Knowledge in Static/Dynamic route, RIP, OSPF, EIGRP, VLAN, IP Subnetting.➢ Responsible for the LAN/Hardware management of GITM office. Includes: Local area network troubleshooting. Desktop/Laptop/Server hardware troubleshooting. Software licensing/maintenance and evaluate/recommend purchases of computers, network hardware, peripheral equipment.➢ Creates monthly fault reports of all the sites and utilization reports for each site when needed.➢ Network monitoring using Solarwinds and whatsupgold. ➢ Monitors ticketing tool database in Lotus Notes.Server Administration Function➢ Responsible for maintaining different systems, user access and daily backups. Server/system includes: MS ISA 2000, Windows NT 2000/2003, DNS server, DHCP server, Active directory server. Performs File backup using ARCServe application.Application Support Function➢ Lotus Notes, Blackberry, SAP v7.10, Cisco VPN, Messagelabs proxy server, and Trendmicro Anti-Virus.➢ User and server maintenance.➢ Troubleshooting all related issues

Binondo, Manila

➢ Administer the Local Area Network (LAN) and implement new network operating systems hardware/software and recommend new network operating procedures.➢ MS Windows 2000 Server, MS Windows XP desktop and laptop configuration.➢ Manages and maintain Scalix email system, Norton Antivirus, Hardware/Software/Licensing inventory and recommend IT related upgrade purchases.➢ Business applications support for updates, back ups, data integrity and system performance.➢ End-user training, help-desk support, research and development, documentation.

Cisco Training

Cisco Certified Network Associate 1: Network Fundamentals Cisco Certified Network Associate 2: Routing Protocols and Concepts Cisco.

Bachelor Of Science And Commerce, Information Technology

Activities and Societies: Class president 2003-2005