Yvonne Finlayson Email & Phone Number

United Kingdom

Glasgow, Scotland, United Kingdom

Scotland/London

Responsible for delivering exceptional client service (ECS) to clients by understanding their issues and challenges and leveraging the firm’s capabilities to address these.

Glasgow, United Kingdom

Business Development Leader/Client Service Director. I drive revenue growth in Scotland, leading pursuit excellence and tender activity. As an accredited Miller Heiman sales coach I work with teams to improve and deepen their client interactions and to drive successful negotiations. I also act as Client Service Director on large accounts, ensuring.

Responsible for the identification, winning and delivery of performance improvement consulting projects in the private sector in Scotland. 

Worked with a variety of global clients in my role as a performance improvement consultant, including telcos, construction and government, predominantly focused on service optimisation, cost reduction and supply chain improvement. 

Headed a team tasked with attracting inward investment to Scotland and assisting overseas investors to grow and succeed. The role involved influencing C-Suite executives to consider Scotland as their destination of choice, and to identify appropriate programmes to allow existing investors to grow and flourish.

Renfrewshire

Rolled out a supply chain performance improvement programme to SME’s  Developed and implemented the Supply Chain Management Training Pathway – a UK first accredited by 3 professional bodies and delivered by 3 universities.

At a time of rapid acquisition, I was responsible for operational due diligence pre-acquisition and the transition of operations post acquisition, ensuring that there was negligible customer service impact For retained sites, I managed the ensuing process integration and production continuityBusiness Process Manager - Flextronics (Promotion) 1999.

Mba, Management

MBA

Bsc, Biological Science

BSc Biological Science

Education record