John Yi Email & Phone Number

Dallas-Fort Worth Metroplex

Englewood, Colorado, United States

• Responsible for all 9M+ customer accounts for Retail Wireless (Boost, Ting, Republic, Gen Mobile) customer billing & payments, billing platform testing, month end reporting, PO invoicing, project & program management.
• Manage project life-cycle, government & vendor compliance, department communication, change management and reporting
• Maintain Executive level vendor relationship and presence for Service Level Agreements (SLA), Master Service Agreement (MSA), and Statement of Work (SOW) negotiations - budgeting/forecast - $3M, & KPI - 7M transaction.
• Led all projects to transition 8.9M Boost Mobile customers from T-Mobile/ Sprint Merger to Dish billing platform
• Directed all billing projects & operations for 5G Wireless Genesis program
• $4M cost savings - Transition Retail Wireless exceptions & Accounts Payable work to outsourcing ($3.6M – Retail Wireless & $400K – AP)

• Responsible for all 8.8M+ Dish TV customer billing & payments, month end reporting, project & program management, account accuracy, asset recovery, payment refunds & charge-back processing, BPO vendor management, SOX.
• Budget and oversee $250M+ for billing, customer payment, asset recovery, and BPO vendor
• Create BPO vendor Master Service Agreement (MSA), Statement of Work (SOW) - $1.2M, & KPI - 4M transactions
• Manage project life-cycle, government & vendor compliance, department communication, change management and reportingKEY ACHIEVEMENTS
• Awarded JD Power and ACSI Best Bill for 2019 and 2020
• Created & established variable billing rate SOW to increase SLA performance (error & completion rate)

• Oversaw project management, training, quality assurance, BPO vendor management, third party payments, damage claims, and exception processes
• Created VBA chargeback template process (improved win rate from 18% to 38% overall (VMC, Amex, Discover))
• Managed 20 corporate and 80 offshore employees

• Headed training, quality assurance, and BPO vendor management teams
• Developed department onboarding training & SharePoint site
• Managed 20 corporate and 45 offshore employees

• Managed third party payments and asset recovery processes
• Led 20 corporate employees
• Managed audit and exception processes for Billing Migration (CSG)

• Provided analysis and processed third party payments and asset recovery exceptions