Yi Ling Chen

Yi Ling Chen Email and Phone Number

Fano Labs Pte. Ltd. | Language AI | Speech Analytics | Business Development Director | Project Manager @ 有光科技 Fano Labs
china
Yi Ling Chen's Location
Taipei, Taipei City, Taiwan, Taiwan, Province of China
About Yi Ling Chen

Around 20 years of working experience, dedicated to sales, account management, business development and project management. My expertise spans various areas, including voice infrastructure, contact center technologies including PBX, voice recording, speech analytics, video conferencing, and more. I am particularly familiar with Financial Services Industry technologies and operations. Continued commitment to excellence…

Yi Ling Chen's Current Company Details
有光科技 Fano Labs

有光科技 Fano Labs

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Fano Labs Pte. Ltd. | Language AI | Speech Analytics | Business Development Director | Project Manager
china
Website:
fano.ai
Employees:
37
Yi Ling Chen Work Experience Details
  • 有光科技 Fano Labs
    Director Of Business Development
    有光科技 Fano Labs Apr 2024 - Present
    台灣
  • Bankpro E-Service Technology Co., Ltd.
    Project Manager
    Bankpro E-Service Technology Co., Ltd. Oct 2020 - Mar 2024
    Bankpro is a subsidiary of Esun bank and providing various banking solutions to different banks in Taiwan. My primary focus is to manage different projects related to unified communication, contact center, speech analytics, text to speech, video conference, and any other customized solutions. Besides, I am also responsible for the effective execution of projects, including requirement interviews, analysis, project schedule control, unit testing, and quality management… Show more Bankpro is a subsidiary of Esun bank and providing various banking solutions to different banks in Taiwan. My primary focus is to manage different projects related to unified communication, contact center, speech analytics, text to speech, video conference, and any other customized solutions. Besides, I am also responsible for the effective execution of projects, including requirement interviews, analysis, project schedule control, unit testing, and quality management. Particularly I am also responsible for project implementation, clients communications, project scope control and project timelines assurance. With this experience, it strengthen my knowledges and technical skills in banking industries. Show less
  • Tsti
    Deputy Sales Manager
    Tsti May 2011 - Oct 2020
    台灣 臺北市
    tsti is one of the biggest ICT SI in Taiwan. As a deputy sales manager, my responsibility was not just to promote and sell company solutions to existing and new customers, but also to ensure customer success. I have strong experience in communications, contact center, speech analytics, TTS and emerging technologies and also have strong experience in different vendors solution including, but not limited to, Avaya, NICE, Verint, Grandsys, Pachira as well as in-house developed products like tiCC -… Show more tsti is one of the biggest ICT SI in Taiwan. As a deputy sales manager, my responsibility was not just to promote and sell company solutions to existing and new customers, but also to ensure customer success. I have strong experience in communications, contact center, speech analytics, TTS and emerging technologies and also have strong experience in different vendors solution including, but not limited to, Avaya, NICE, Verint, Grandsys, Pachira as well as in-house developed products like tiCC - integrated CTI platform. tsti serves many kinds of industry customers, and my main focus was banking and insurance sector.The job responsibilities are as follows:1. Develop and maintain relationships with new and existing customers.2. Understand customer’s requirements before sales engagements.3. Provide products and solutions update to clients4. Lead and manage any customer/sales related activities such as RFX and quotations/contracts.5. Facilitate communications on relevant issues during project execution.6. Collaborate with post sales team to ensure project success. 7. Mentor and supervise junior sales. Show less

Yi Ling Chen Education Details

Frequently Asked Questions about Yi Ling Chen

What company does Yi Ling Chen work for?

Yi Ling Chen works for 有光科技 Fano Labs

What is Yi Ling Chen's role at the current company?

Yi Ling Chen's current role is Fano Labs Pte. Ltd. | Language AI | Speech Analytics | Business Development Director | Project Manager.

What schools did Yi Ling Chen attend?

Yi Ling Chen attended 大同大學.

Who are Yi Ling Chen's colleagues?

Yi Ling Chen's colleagues are Ronald Chow, Cheryl Zeng, Lahiru Samarakoon, Nick So, Huiyun Pu, Ken Arima, Annie Pu.

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