Jay Chan Email and Phone Number
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Jay Chan personal email
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Jay Chan phone numbers
With 18 years of robust experience in IT applications and infrastructure, my expertise has been honed in the realm of Experience Management, Contact Center and Communication Compliance solutions. My career journey has been enriched by 8+ years of dynamic presales experience spanning across cloud, on-premises, and AI solutions, with a focus on customer and employee experience management, digital experience analytics, robotic process automation, communication compliance and various contact center and unified communications solutions. As a technical consultant, my role involves conducting impactful demonstrations and Proof of Concept (PoC) sessions, showcasing the tangible value of diverse solutions to clients across a wide array of industries in the Greater China region.Furthermore, my professional journey is complemented by an extensive 8+ years of partner management experience, encompassing critical tasks such as partner sourcing, onboarding, enabling, and the cultivation of robust relationships with Alliance Partners and Advisory Partners (e.g., GSI) in the Greater China region. This experience has empowered me to craft effective Go-to-Market (GTM) strategies, spearhead sales and presales enablement activities, and foster seamless collaboration among all stakeholders. My goal has always been to empower our partners, facilitate pipeline growth, and drive revenue.I am currently in search of a career opportunity where I can optimally leverage my multifaceted skills and wealth of experience, which includes solution consulting, partner management, strategic planning, technical acumen, storytelling prowess, collaborative spirit, and adept problem-solving abilities. I'm eager to contribute my expertise to a team and organization that values innovation, excellence, and sustainable growth.
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Business Development Director - Asean MarketFano (Fano Labs)Hong Kong -
Solution Consulting DirectorFano Labs Nov 2023 - PresentHong Kong Sar -
Principal Solution EngineerQualtrics Sep 2022 - Oct 2023香港特別行政區- As an expert in the Qualtrics platform & in customer experience, employee experience and brand and market research.- Provide exemplary pre-sales technical & functional expertise to sales and alliance partners through product presentations, demonstrations, proof of concepts and ongoing technical consultation.- Drive the adoption of Qualtrics solutions within strategic accounts, growing usage across departments within the enterprise.- Translate technical features into value… Show more - As an expert in the Qualtrics platform & in customer experience, employee experience and brand and market research.- Provide exemplary pre-sales technical & functional expertise to sales and alliance partners through product presentations, demonstrations, proof of concepts and ongoing technical consultation.- Drive the adoption of Qualtrics solutions within strategic accounts, growing usage across departments within the enterprise.- Translate technical features into value drivers.- Work as ecosystems manager and manage any partners related activities including but not limited to partner sourcing and onboarding, develop and execute GTM strategy, co-organize marketing events/activities and lead sales and presales enablement programs.- Develop and maintain training materials and deliver training to improve technical abilities of sales and alliance partners professionals. Show less -
Senior Portfolio Presales ConsultantNice Ltd Jul 2022 - Sep 2022Southeast Asia And The Greater China -
Solution ConsultantNice Ltd Jun 2015 - Jul 2022Southeast Asia And Greater China- Mastering NICE solutions portfolio to apply and help business partners and customers to achieve their business goals.- Formulating and leading presales technical and functional support activity to business partners and prospective clients while ensuring customer satisfaction.- Be the trusted technical advisor for business partners in the region. Enable and work with business partners on solution selling strategies.- Support sales and business partners on RFP/RFI responses… Show more - Mastering NICE solutions portfolio to apply and help business partners and customers to achieve their business goals.- Formulating and leading presales technical and functional support activity to business partners and prospective clients while ensuring customer satisfaction.- Be the trusted technical advisor for business partners in the region. Enable and work with business partners on solution selling strategies.- Support sales and business partners on RFP/RFI responses, customer presentation, conduct customer specific personalised demos and deliver high impact POCs.- Develops and manages relationships with business partners and strategic accounts including building networks, especially with C-levels and senior executives.- Attending industry trade shows, exhibitions, seminars and delivered keynotes speech in public events to promote NICE solutions. Show less -
Unit ManagerHkt Nov 2012 - Jun 2015Hong Kong- To supervise three functional teams (team size: twenty staffs)- To function as a business analyst and provide recommendations on customers’ contactcenter operation- To assist product marketing on products selling direction following to the market trend- To monitor NS, BR and Opex of the team and make sure the BR-to-Opex ratio meetscompany target. -
Technical Project Manager - Global AccountsNice Ltd Jan 2012 - Oct 2012Global Accounts- To oversee and monitor all major accounts projects in APAC so as to make sure every project could be delivered on schedule and up to the standard.- To work together with solution team and customers to make sure the design and solution meets customers' requirement- To manage and work on large scale projects for major customers in Hong Kong, China, Taiwan and South Korea- To drive major customer satisfaction through focus on accountability and quality, including regular customer… Show more - To oversee and monitor all major accounts projects in APAC so as to make sure every project could be delivered on schedule and up to the standard.- To work together with solution team and customers to make sure the design and solution meets customers' requirement- To manage and work on large scale projects for major customers in Hong Kong, China, Taiwan and South Korea- To drive major customer satisfaction through focus on accountability and quality, including regular customer account reviews and ensuring all their needs. Show less -
Senior Customer Support EngineerNice Systems Apr 2010 - Dec 2011Greater China- To act as a technical account owner for direct support account and manage all their support activities. - To train up and guide junior staffs and business partners across the APAC region- To assist customer support manager in field resources allocation- To manage projects in China, Hong Kong, Taiwan and Korea -
Customer Support EngineerNice Systems Dec 2007 - Mar 2010Greater China -
System Support Engineer IiSyniverse Technologies Apr 2007 - Dec 2007Hong Kong- Remote or onsite (including Mainland and Macau) support customers in all technical issues.- Team/one man projects development.- In house software development. -
System Support EngineerSyniverse Technologies Jul 2005 - Mar 2007Hong Kong
Jay Chan Skills
Jay Chan Education Details
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Computer Engineering
Frequently Asked Questions about Jay Chan
What company does Jay Chan work for?
Jay Chan works for Fano (Fano Labs)
What is Jay Chan's role at the current company?
Jay Chan's current role is Business Development Director - Asean Market.
What is Jay Chan's email address?
Jay Chan's email address is ja****@****ice.com
What is Jay Chan's direct phone number?
Jay Chan's direct phone number is +852933*****
What schools did Jay Chan attend?
Jay Chan attended The University Of Hong Kong.
What skills is Jay Chan known for?
Jay Chan has skills like Cti, Ivr, Sip, Avaya, Project Management, Telephony, Contact Centers, Voip, Cisco Call Manager, Telecommunications, Maintenance Management, Nice Call Recording.
Who are Jay Chan's colleagues?
Jay Chan's colleagues are Samuel B., Hongxu Zhu, Gretel Chan, Elsie Hung, Sui Lee Chan - Lc, Pmp, Theodore Leung, Ken Arima.
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