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Jay Chan Email & Phone Number
Business Development Director - Asean Market
at
Fano (Fano Labs)
1 work email found
@qualtrics.com
1 phone found area 529
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Business Development Director - Asean Market
Location
Hong Kong, Hong Kong SAR, Hong Kong
Company size
Who is Jay Chan? Overview
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Quick answer
Jay Chan is listed as Business Development Director - Asean Market at Fano (Fano Labs), a company with 73 employees, based in Hong Kong, Hong Kong SAR, Hong Kong. AeroLeads shows a work email signal at qualtrics.com, phone signal with area code 529, and a matched LinkedIn profile for Jay Chan.
Jay Chan previously worked as Solution Consulting Director at Fano Labs and Principal Solution Engineer at Qualtrics. Jay Chan holds Bachelor Of Engineering (Beng), Computer Engineering from The University Of Hong Kong.
Company email context
Email format at Fano (Fano Labs)
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*@qualtrics.com
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Profile bio
About Jay Chan
With 18 years of robust experience in IT applications and infrastructure, my expertise has been honed in the realm of Experience Management, Contact Center and Communication Compliance solutions. My career journey has been enriched by 8+ years of dynamic presales experience spanning across cloud, on-premises, and AI solutions, with a focus on customer and employee experience management, digital experience analytics, robotic process automation, communication compliance and various contact center and unified communications solutions. As a technical consultant, my role involves conducting impactful demonstrations and Proof of Concept (PoC) sessions, showcasing the tangible value of diverse solutions to clients across a wide array of industries in the Greater China region.Furthermore, my professional journey is complemented by an extensive 8+ years of partner management experience, encompassing critical tasks such as partner sourcing, onboarding, enabling, and the cultivation of robust relationships with Alliance Partners and Advisory Partners (e.g., GSI) in the Greater China region. This experience has empowered me to craft effective Go-to-Market (GTM) strategies, spearhead sales and presales enablement activities, and foster seamless collaboration among all stakeholders. My goal has always been to empower our partners, facilitate pipeline growth, and drive revenue.I am currently in search of a career opportunity where I can optimally leverage my multifaceted skills and wealth of experience, which includes solution consulting, partner management, strategic planning, technical acumen, storytelling prowess, collaborative spirit, and adept problem-solving abilities. I'm eager to contribute my expertise to a team and organization that values innovation, excellence, and sustainable growth.
Listed skills include Cti, Ivr, Sip, Avaya, and 16 others.
Current workplace
Jay Chan's current company
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Fano (Fano Labs)
11 roles
Jay Chan work experience
A career timeline built from the work history available for this profile.
Solution Consulting Director
Current
Nov 2023 - Present
Principal Solution Engineer
- As an expert in the Qualtrics platform & in customer experience, employee experience and brand and market research.- Provide exemplary pre-sales technical & functional expertise to sales and alliance partners through product presentations, demonstrations, proof of concepts and ongoing technical consultation.- Drive the adoption of Qualtrics solutions.
Sep 2022 - Oct 2023
Senior Portfolio Presales Consultant
Jul 2022 - Sep 2022
Solution Consultant
- Mastering NICE solutions portfolio to apply and help business partners and customers to achieve their business goals.- Formulating and leading presales technical and functional support activity to business partners and prospective clients while ensuring customer satisfaction.- Be the trusted technical advisor for business partners in the region. Enable.
Jun 2015 - Jul 2022
Unit Manager
- To supervise three functional teams (team size: twenty staffs)- To function as a business analyst and provide recommendations on customers’ contactcenter operation- To assist product marketing on products selling direction following to the market trend- To monitor NS, BR and Opex of the team and make sure the BR-to-Opex ratio meetscompany target.
Nov 2012 - Jun 2015
Technical Project Manager - Global Accounts
- To oversee and monitor all major accounts projects in APAC so as to make sure every project could be delivered on schedule and up to the standard.- To work together with solution team and customers to make sure the design and solution meets customers' requirement- To manage and work on large scale projects for major customers in Hong Kong, China, Taiwan.
Jan 2012 - Oct 2012
Senior Customer Support Engineer
- To act as a technical account owner for direct support account and manage all their support activities. - To train up and guide junior staffs and business partners across the APAC region- To assist customer support manager in field resources allocation- To manage projects in China, Hong Kong, Taiwan and Korea
Apr 2010 - Dec 2011
Customer Support Engineer
Dec 2007 - Mar 2010
System Support Engineer Ii
- Remote or onsite (including Mainland and Macau) support customers in all technical issues.- Team/one man projects development.- In house software development.
Apr 2007 - Dec 2007
System Support Engineer
Jul 2005 - Mar 2007
Team & coworkers
Colleagues at Fano (Fano Labs)
Other employees you can reach at fano.ai. View company contacts for 73 employees →
EH
Elsie Hung
Colleague at Fano (Fano Labs)Hong Kong SAR, Hong Kong
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KA
Ken Arima
Colleague at Fano (Fano Labs)Hong Kong, Hong Kong SAR, Hong Kong
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LS
Lahiru Samarakoon
Colleague at Fano (Fano Labs)Hong Kong SAR, Hong Kong
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ET
Eddie Tang
Colleague at Fano (Fano Labs)Hong Kong SAR, Hong Kong
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TL
Theodore Leung
Colleague at Fano (Fano Labs)Kowloon, Hong Kong SAR, Hong Kong
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PW
Peiyan Wang
Colleague at Fano (Fano Labs)Australia, Australia
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RS
Raymond Sze
Colleague at Fano (Fano Labs)Hong Kong, Hong Kong SAR, Hong Kong
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陈
陈康杰
Colleague at Fano (Fano Labs)Milan, Lombardy, Italy, Italy
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SZ
Susie Zhang
Colleague at Fano (Fano Labs)Hung Hom, Hong Kong SAR, Hong Kong
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HP
Huiyun Pu
Colleague at Fano (Fano Labs)Singapore, Singapore, Singapore
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Elsie Hung
Colleague at Fano (Fano Labs)Hong Kong SAR, Hong Kong
View →
KA
Ken Arima
Colleague at Fano (Fano Labs)Hong Kong, Hong Kong SAR, Hong Kong
View →
LS
Lahiru Samarakoon
Colleague at Fano (Fano Labs)Hong Kong SAR, Hong Kong
View →
ET
Eddie Tang
Colleague at Fano (Fano Labs)Hong Kong SAR, Hong Kong
View →
TL
Theodore Leung
Colleague at Fano (Fano Labs)Kowloon, Hong Kong SAR, Hong Kong
View →
PW
Peiyan Wang
Colleague at Fano (Fano Labs)Australia, Australia
View →
RS
Raymond Sze
Colleague at Fano (Fano Labs)Hong Kong, Hong Kong SAR, Hong Kong
View →
陈
陈康杰
Colleague at Fano (Fano Labs)Milan, Lombardy, Italy, Italy
View →
SZ
Susie Zhang
Colleague at Fano (Fano Labs)Hung Hom, Hong Kong SAR, Hong Kong
View →
HP
Huiyun Pu
Colleague at Fano (Fano Labs)Singapore, Singapore, Singapore
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1 education record
Jay Chan education
FAQ
Frequently asked questions about Jay Chan
Quick answers generated from the profile data available on this page.
What company does Jay Chan work for?
Jay Chan works for Fano (Fano Labs).
What is Jay Chan's role at Fano (Fano Labs)?
Jay Chan is listed as Business Development Director - Asean Market at Fano (Fano Labs).
What is Jay Chan's email address?
AeroLeads has found 1 work email signal at @qualtrics.com for Jay Chan at Fano (Fano Labs).
What is Jay Chan's phone number?
AeroLeads has found 1 phone signal(s) with area code 529 for Jay Chan at Fano (Fano Labs).
Where is Jay Chan based?
Jay Chan is based in Hong Kong, Hong Kong SAR, Hong Kong while working with Fano (Fano Labs).
What companies has Jay Chan worked for?
Jay Chan has worked for Fano (Fano Labs), Fano Labs, Qualtrics, Nice Ltd, and Hkt.
Who are Jay Chan's colleagues at Fano (Fano Labs)?
Jay Chan's colleagues at Fano (Fano Labs) include Elsie Hung, Ken Arima, Lahiru Samarakoon, Eddie Tang, and Theodore Leung.
How can I contact Jay Chan?
You can use AeroLeads to view verified contact signals for Jay Chan at Fano (Fano Labs), including work email, phone, and LinkedIn data when available.
What schools did Jay Chan attend?
Jay Chan holds Bachelor Of Engineering (Beng), Computer Engineering from The University Of Hong Kong.
What skills is Jay Chan known for?
Jay Chan is listed with skills including Cti, Ivr, Sip, Avaya, Project Management, Telephony, Contact Centers, and Voip.
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