- Consulted and implemented AWS and Azure service management on ServiceNow. This includes creating roadmap, managing backlog, coordinating requirements, refining and prioritizing user stories, ensuring implementation, aligning status with stakeholders and development team and conducting documentation- End-to-end development and implementation for proof of concept cloud management project on ServiceNow and won a project- Conducted service design, process analysis, implementation for over 17000 end users and structured the service portfolios for global client- Designed and developed interactive workflow between ServiceNow and 3rd party interface

- Coordinated communication between account managers, engineers and clients to improve business development and enhance worldwide business sales- Conducted a sales growth project and directly reported to the Associate Director Taiwan- Updated project plans and analyzed competitors’ products- Managed all customers’ sample requests and reports for the sales team

- Managed a project for building up a website and achieved better user experience- Built up the backlog, analyzed requirements and created and prioritized user stories- Promoted and executed quality standards, inspection processes and test methodologies- Compiled product instruction guides for new products

- Analyzed Taiwanese picture lights, barns lights, piano lamps market and researched for new business opportunities in the country- Recommended an over 56.000€ business distribution business strategy for 10+ potential products by conducting research on global and regional market trends- Presented business proposals and strategies to operation manager during weekly meeting throughout the internship