Yousef Al Fahim Email & Phone Number

United Arab Emirates

United Arab Emirates

• Coordinate and participate in compliance audits and reviews, ensuring that policies and procedures are effective and followed.• Maintain up-to-date knowledge regarding the constant changes in regulator releases and the dynamic nature of sanctions across applicable jurisdictions.• Lead internal investigations into potential compliance breaches, coordinating with relevant departments, and ensuring appropriate remedial actions are taken.• Specialize in handling high-risk cases related to Anti-Money Laundering (AML) and Sanctions, approving cases with no discernible AML and sanctions risks.• Serve as the Money Laundering Reporting Officer (MLRO) for one of our subsidiary companies.• Oversight compliance responsibilities for a company acquired by our organization.• Develop and update compliance policies and procedures to align with regulatory changes, industry standards, and company objectives.• Provide ongoing compliance training to employees, fostering awareness and understanding of regulatory obligations and ethical standards.

Dubai, United Arab Emirates

• Collaborated with the fraud department to handle and investigate fraud cases that came directly from customers or regulators. Represented the company's stance in front of regulators.• Managed the end-to-end complaints process, including receiving, investigating, and resolving customer complaints.• Ensured complaints were handled fairly, consistently, and in accordance with regulatory requirements and internal policies.• Identified and addressed the root causes of complaints to prevent recurrence. Liaised with internal departments to investigate and resolve complaints.• Developed and implemented strategies to improve the complaints handling process and enhance customer satisfaction.• Conducted training for staff on complaints handling procedures and customer service best practices.

• Successfully completed rigorous military training as part of the National Service in the United Arab Emirates Armed Forces, gaining proficiency in essential military skills, discipline, and teamwork.• Contributed actively to defense operations and national security initiatives, fulfilling assigned responsibilities with dedication and commitment to safeguarding the country.• Participated in leadership development programs, acquiring valuable leadership and decision-making skills that enhance both personal and professional growth.• Fostered a spirit of camaraderie and teamwork through collaborative efforts with fellow service members, creating a positive and cohesive unit environment.