Yi Guo Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Johnson & Johnson announces Kenvue the planned consumer health company in September 2022.Kenvue (formerly Johnson & Johnson Consumer Health) separates from J&J in May 2023

Sydney, New South Wales, Australia

• Provide full cycle recruitment support including posting job advertisements, applicant tracking, maintenance, interview scheduling and reference checking • Responding to a high volume of external and internal candidate applications and maintaining communication during the recruitment process • Maintaining the recruitment database • Assist in contract drafting and processing new starter paperwork • Assisting with the onboarding process, including working with IT to ensure new starters are set up appropriately and facilitating compliance training• Support cyclical HR activities including performance review, remuneration review, employee engagement, gender reporting, HR reporting, D&I forum etc. • Assist with the coordination of learning and development activity and mandatory online training. • • Assist with the maintenance of internal leave records• Assist HR Manager with offboarding procedures (conducting exit Interviews, generating employee letters, liaising with IT and updating details on system etc.)• Working collaboratively with payroll to ensure all new starter paperwork is acquired and correctly inputted in database.

Smithfield, New South Wales, Australia

• Provided effective leadership to a small team of HR volunteers • Worked collaboratively with the CEO and other key internal stakeholders to formulate, implement and monitor ZTLF's future strategic initiatives• Participated in the recruitment process of future volunteers (by reviewing applicants, conducting interviews etc.) • Coordinated and managed ZTLF's weekly volunteer meetings • Played an integral role in recruiting skilled volunteers for ZTLF's annual 100 Women of Solidarity event

Smithfield, New South Wales, Australia

• Managed the recruitment and onboarding of Zen's volunteers including inductions, training, and development plans• Continuously improved, reviewed and introduced new volunteer policies, systems, and processes when required• Developed and oversaw training and development, reward & recognition and provided regular performance feedback/appraisals for current volunteers • Distributed volunteer welcome packs and ensured all data and reporting relevant to volunteers are up to date (e.g. volunteer waivers, agreements, details etc.) • Demonstrated strong understanding of the values of volunteering in relation to personal growth, quality of service and supporting the greater community

Randwick, New South Wales, Australia

• Established and implemented a new framework (THRIVE) in the organisation with the HR team. It mainly focuses upon self-betterment and mental health awareness amongst CCI employees • Managed the recruitment and onboarding of volunteers for CCI's annual charity event, The Diamond Ball (role consists of screening applicants, conducting phone interviews and distributing volunteer documents)• Further enhanced P&C Operational Projects by updating existing organisation charts, engagement surveys and workplace policies • Collaborated with fellow interns and HR team on a continual basis to ensure projects and tasks are completed with minimal complications

Lidcombe, New South Wales, Australia

• Responded to queries and complaints via phone, email and general correspondence • Managed customer reservations and visitations (through online bookings and functions hire)• Assisted customers with new membership applications through different platforms (online, phone, in person etc.) • Conducted administrative tasks such as updating client details, editing applications and filing membership applications to online database • Marketed organisation’s merchandise and promotions to customers (promotions, raffles, events etc.)

Lidcombe, New South Wales, Australia

• Collaborated with a dynamic team of over 150 team members across multiple venues• Interacted with a variety of customers to ensure expectations are correctly met • Retained a high standard of customer service during high volume and fast paced operations • Resolved conflicts between customers by assisting with translations (in Chinese) to maintain coherent and clear communication between both parties

• Supervised a 5-member FOH team• Initiated training and onboarding process for 5-10 new employees quarterly• Mediated interactions between customers and co-workers to minimise conflict. Whilst also resolving customer complaints to maintain ongoing customer satisfaction• Assured correct procedures are followed at work to uphold industry standards and health and safety regulations

• Creating a warm welcome and experience for guests• Working closely with team members to deliver a seamless food and beverage service• Ensure timely delivery of orders and maintaining a high level of attention to detail• Anticipate guest needs and be proactive in addressing any requests or concerns.• Maintain cleanliness and presentation of work area.• Uphold and comply with all health and safety standards.

Bachelor Of Business, Business, Management, Marketing, And Related Support Services

Activities and Societies: UTS Business SocietyManagement & Human Resource Management

Diploma Of Marketing