Yikhwan Dillard Email & Phone Number

-Manage client events of all sizes and types to build relationships and provide unique experiences.-Develop and manage brand assets and communication resource libraries.-Create and implement both external and internal experiential campaigns.

- Oversee the National Community Events Program where I managed the budget, event calendar, staff, and event logistics across 7 markets. - Design and implement a new employee orientation program including internal site creation, facilitate intro sessions, and collect and analyze data for improvement. - Manage the internal communication strategy and execution by working closely with department leaders, upkeep the communication calendar, and streamline information on the intranet.

Planned and executed major events such as festivals, conferences, and live shows attracting up to 2,000 people. Oversee the operation of the Outdoor Recreation Program including excursions, gear rental shop, staff management, emergency training and education, and all liabilities and risk assessments. Provide leadership for 4 different organizations including hiring, training, and directly supervising and mentoring 18 programmers/coordinators, 6 trip leaders, and event day volunteers. Facilitate learning through various training sessions, one on one advising, and creating/updating the educational website.

Seattle

Counseled students through day-to-day and emergency situations concerning mental health issues, crisis management, academic success, and significant interpersonal problems, servicing a residential area housing 1,500 students. Directed and mentored 11 paraprofessionals and 5 student volunteers, collaborating to supervise an area of 370 residents. Led the department in assessment efforts on resident satisfaction rates concerning staff performance, facility management, and general residential policies and procedures.

Oversaw a team of 26 desk workers, providing guidance in managing the daily operations for a residential area housing 1,400 students, coordinating mailing services, building maintenance, emergency reporting, and event planning. Contributed to the successful execution of various campus events and programs for 10,000 undergraduate students. Performed administrative duties for Conference Services, supporting short-term contracts, payment, check in and out procedures, and occupancy audits.

Develop a series of educational discussion panel events attracting up to 400 people. Serve as the member of the Student Retention and Assessment Team to identify, contact, and support students in need of academic and social assistance. Communicate, teach, and enforce campus policies and procedures.

Master Of Arts (M.A.)

Bachelor Of Arts (B.A.)