Esra Yılmaz Email & Phone Number

County Dublin, Ireland

• Handle escalated customer issues taking full responsibility and delivering timely, precise, and customized responses.
• Prioritize and oversee escalations, ensuring prompt resolution while meeting service level agreements (SLAs).
• Conduct in-depth investigation and analysis of escalated cases to identify underlying causes and patterns.
• Communicate & co-ordinate with cross-functional partners across Engineering, Communication, Marketing, Legal, outsourced partner teams and more.
• Collaborate with internal teams to develop and implement efficient workflows, tools, and best practices.
• Contribute to the development and maintenance of a knowledge base by documenting solutions, troubleshooting techniques, and best practices.

Dublin, County Dublin, Ireland

• Review, investigate and resolve issues regarding content that is reported for account support and/or safety flag for action, and resolve within agreed-upon turnaround times and standards of quality.
• Interpret and enforce clients' content policies based on domestic and international cases.
• Improve machine classifiers to ensure safety of the platform for all audience and cross-functional teams.
• Remain up to date on workflow changes, operations guidelines, and policy updates.
• Communicate effectively and concisely with internal partners and the team.
• Provide feedback to management regarding necessary changes and updates; including but not limited to policies and technical issues.

County Dublin, Ireland

• Advising and serving customers using strong interpersonal and communication skills
• Cash handling and experience with a point of sales system
• Ensuring stock levels are well maintained
• Good product/service knowledge and commercial awareness
• Working under pressure
• Conflict resolution

County Dublin, Ireland

• A program that offers students part-time jobs in order to provide financial assistance or work experience.
• Places worked under this programme: Costa, Gino's Gelato, ServeYou.

Keystone, Colorado

• W&T USA is a cultural student exchange program that allows students from all over the world to stay in America during the summer months to improve their languages and have work experience in a cosmopolitan environment.
• Places worked under this programme: Qdoba, Ruby Tuesday, Vail Resorts.

1St Class Honours Maters Degree, Public Relations/Image Management

Modules Include: • Theory & Practice of Public Relations I-II • PR Writing/Grammar (Print & Design) • Electronic PR & PR Applications.

Study&Travel Business Route English Learning

• This is an intense course that provides language instruction in business communication including vocabulary for professional purposes.

English, Proficiency Level (C2)

Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Arts - Ba, English Language And Literature

• For more information and to view the transcript of the courses taken: http://ebs.istanbul.edu.tr/home/dersprogram?id=1195&yil=2020