Yim Chiu Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

• Collaborated with sales and provided technical support during and post-sale to successfully set up providers on the platform
• Maintained an active outreach and engagement with providers to achieve profile completeness
• Listened to provider needs, helped to troubleshoot technical problems, and addressed product and feature related questions
• Provided feature recommendations to support meeting the providers' business goals and help adopt their clientele
• Trained providers on all product feature over the phone, via SMS and email, and virtual meetings via Google Meets.
• Found creative approaches to increase provider engagement and successful outreach

Greater Chicago Area

• Prepare, ship out, and track the status of customer orders (avg. 30/day) taken over the phone and via the web.
• Resolved customer questions and update customers (avg. 30/day) on specials and promotions via phone and email.
• Conducted proper product inventory by stocking weekly, checking in orders, and helping with quarterly inventory counts
• Collaborated in team projects (avg. 2/week) including but not limited to photoshoots, trade shows, and trainings.
• Coordinated with the CEO to analyze business strategies and achieved over $3500 sales goal per day.
• Prepared weekly, bi-weekly, and monthly productivity report to the CEO

Greater Chicago Area

• Maintained 99% accurate knowledge of products with their features and benefits to train a team of 15-20 beauty advisors.
• Curated makeup applications for 15+ costumers while demonstrating techniques and sharing product knowledge
• Surpassed my sales target by 15% each shift utilizing a full range of selling techniques.

Greater Chicago Area

• Exceeded all $5000 event sales goals & $1000 daily sales goals and achieved top tier level sales by collaborating with brand specialists.
• Collaborated with the department manager in special assignments and projects which boosted sales by 10%.
• Performed cosmetic application makeovers on 25+ customers per day by establishing rapport and creating a personalized experience for each client.

Greater Chicago Area

• Assumed same responsibilities as previous engagement at James Anthony Salon
• Returned to James Anthony per owner's request

Greater Chicago Area

• Supervised 3 employees and was highly effective in assisting their needs concerning scheduling, trainings, and other personal issues
• Scheduled and coordinated 25-30 client’s appointments and services per day.
• Conceptualized new sales strategies, designed email & social media incentives under the supervision of the owner to generate revenue by 5%

Greater Chicago Area

• Booked and confirmed over 70 appointments daily to encourage repeat clients
• Took initiative to help expediated the overall flow of the salon of 18-22 stylists.
• Administered salon paperwork including weekly, bi-weekly, and monthly sales reports, inventory, product orders, and payroll.
• Resolved high conflict customer service concerns ensuring 100% customer satisfaction.
• Generated over 30% sales goal per year while cultivating multi-year relationships with clients ensuring repeat business