- Developed and tested innovative automation solutions using Microsoft Power Platform and Gen AI to enhance work efficiency across various teams within the organization. - Conducted research and communicated findings to stakeholders to ensure optimal solution adoption.

- Actively contributed to internal tool development, self-learned Power Automate and Power Apps, and streamlined reporting and approval processes through automation.- Managed IT service requests, prioritized and resolved concerns all while monitoring the Service Now queue to ensure adherence to SLAs.- Provided exceptional IT support to users at all levels by diagnosing and troubleshooting issues.

- Built a JavaScript/Node.js-based license inventory tracking tool, integrating online records via REST API and local domain scans into an SQL Server database, optimizing license usage with generated reports.- Delivered IT support for software and hardware issues and created detailed troubleshooting guides and technical manuals for clear documentation and reference.

- Led the company's first digital migration, by assessing existing tools and collaborating with stakeholders at all levels to ensure optimal efficiency and professional standards.- Developed an Excel-based project procurement tracking system that streamlined interdepartmental communication and resolved legacy issues.

- Tracked development issues, documented team progress, and filed Jira tickets and memos after meetings and code reviews, utilizing Git for efficient collaboration and project management.