AI Chatbot Platform for Asia Global Operation As Product Manger and Scrum Master, developed AI Chatbot platform to provide customization service for 4+ teams.• Investigated and deep learnt mature chatbot products in market such as Luis, Watson, Rasa etc. to provide the best solutions for users and design GO China AI Chatbot ecosystem high level architecture and general functionalities. • Analyzed user stories and data to customize chatbots based on special business requirements for sourcing, HR, Finance, Prosperity Operations, etc. • Designed the service category, development process, service cost to provide integrity AI Chatbot service to customers. • As scrum master, groomed the product backlog of feature requests by evaluating business value. • Worked closely with engineering team to identify, prioritize, plan, and track tasks in the Agile environment • Wrote down and managed product documents includes User case, product & sprint backlog, site map etc. • Designed and executed promotion activities and plan to promote the AI chatbot.

As project manager, built HK office IT infrastructure to simplify 5 offices in to 1• Analyzed IT equipment usage situation to provide IT infra solutions including voice and network and relevant IT cost estimation.• Project management with various team to ensure related IT tasks are completed on time and on budget.• Provided training for users, tracked IT issues, and provided IT operation services.

As Project Manager, developed GE global operation property Billing Management System which impacts on 20+ sites, 8 Business Units, 9 countries, and Save 4 FTEs (full time employee)• Communicated with function users to learn their pain points, and completed As-is process analysis, requirement analysis, to-be process design.• Achieved vendor selection from 5 vendors, negotiated and signed off contract with vendor.• Collaborated with development team (5 people including), assign and track tasks as project manager

Due Diligence for Web Cash APAC Rollout• Aligned with ASEAN finance team and each legal entities to investigate Web Cash currently usage situation in APAC region.• Completed a data collection template and collected data from 14 countries, 8 business units, 84 legal entities.• Analyzed data based on 34 filter rules and finalized the target legal entities list.• Kicked off legal entities and introduced traits of Web Cash.• Completed Web Cash project plan and confirmed with legal entities.Foreign Currency Web Cash China Rollout• Communicated with global end users to understand the as-is workflow and learned their pain points as well as requirements.• Analyzed As-is process of China Foreign Currency workflow and designed the To-be process.• Build an interface between SAP and Web Cash and organized legal entities, SAP team, Web Cash team for the user acceptance test (UAT). FRMS Business Continue Plan• Worked collaboratively with FRMS team, GAMS team, and SAP team on daily issues maintaining.• Standardized FRMS maintenance process as a project leader through analyzed different team’s role and responsibility.• Engaged with teams including FRMS team, SAP team, GAMS team, Business IT team, and end user to verified the standard maintenance process and assisted all teams to executed the process.

Homepage design for an apparel company facing high-end markets1.Designed the database system using MySQL 2.implemented the front-end using JSP.

Agricultural Bank Of ChinaLobby Manager1.Managed customer flow2.provided technical/professional support, and various customer services.