Ying Zhang

Ying Zhang Email and Phone Number

Customer Success Manager @ Stone Consulting Team
Ying Zhang's Location
United States, United States
Ying Zhang's Contact Details

Ying Zhang personal email

About Ying Zhang

Ying Zhang is a Customer Success Manager at Stone Consulting Team. They possess expertise in document management, litigation support, citrix, hands on training, captivate and 1 more skills. They is proficient in English. Colleagues describe them as "Ying is unquestionably one of the most valued team members I have ever had the pleasure of working with. She willingly, yet humbly, shares her vast industry knowledge and excels in troubleshooting. Ying continually strives to meet client needs with an unparalleled work ethic and her integrity is the likes of which I’ve never seen. Whether she is training in a classroom, testing an upgrade, working desk-side with a user, or drafting training material, her no-nonsense approach to the task at hand is backed by supreme professionalism. Her wit and charm only serve to endear anyone who comes in contact with her. Ying is quite simply a delight." and "Having previously worked with Ying as a trainer at Hogan Lovells, I can highly recommend her as a trainer, support person, documentation writer, and application developer. Her classes were always excellent and the students rated her very highly. In addition, Ying was the trainer that many of the others would go to for assistance and support. Her skills are among the best I have seen in my 30 years of technical training and support. She not only is able to train on many applications but also to assist with support and development in those products. "

Ying Zhang's Current Company Details
Stone Consulting Team

Stone Consulting Team

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Customer Success Manager
Ying Zhang Work Experience Details
  • Stone Consulting Team
    Customer Success Manager
    Stone Consulting Team Mar 2023 - Present
  • Baker Mckenzie
    Manager, Technology Training Delivery - Americas
    Baker Mckenzie Nov 2019 - Mar 2023
    Greater New York City Area
    - Oversaw Americas regional technology training, consisting of 20 offices with 4000 users in North America and Latin American - Strategized and implemented major firm-wide applications rollouts including iManage Work10 and Office 365 - Worked closely with project teams on testing and provided feedback, and conducted training for UAT testers. - Created lesson plans, Quick Reference Guides and Tips & Tricks - Provided Train-the-Trainer sessions, and specialized training for SMEs - Provided post-training support via bTech bar, Q&A sessions and ServiceNow tickets
  • Baker Mckenzie
    Senior Technology Trainer
    Baker Mckenzie Nov 2018 - Nov 2019
    Greater New York City Area
  • Hogan Lovells
    It Learning Specialist
    Hogan Lovells May 2012 - Nov 2018
    Greater New York City Area
    Evaluate, analyze and performed ongoing new programs testing and collect feedback to the managementCreate user training documentations including quick reference guidesConduct general classroom, online, and customized training sessions for all US officesProvide second level support in various applications to users by phone, email, and MS LyncProvide expert-level knowlege and support in MS ExcelDeliver Train-the-Trainer sessions to coach fellow trainers in other locationsDesigned and Implemented the New York/Philadelphia/Caracas offices’ training program and curriculum including lesson plans for legal and non-legal staffDesigned interview questions and participate in interview process for incoming trainer candidatesAuthored a Trainers’ handbook for incoming new trainers
  • Wilson Elser
    Senior Technical Trainer
    Wilson Elser Nov 2007 - Apr 2012
    Greater New York City Area
    Supervised a junior trainer including the accurate delivery of training contents delivery and document materials, the satisfaction of user support, and the day-to-day administrative dutiesDesigned and Implemented the firm-wide training programs and curriculum Created training documentation including tip sheets and reference cardsConducted onsite classroom and WebEx training for 23 offices Designed the MS office customized user interface and closely worked with the consulting firm during Virtual Desktop roll outEvaluated, analyzed and performed ongoing new programs testing and collect feedback to the managementProvided end-users via on-site support, telephone or email
  • Latham And Watkins Llp
    Technology Support Trainer
    Latham And Watkins Llp Jun 2006 - Nov 2007
    Greater New York City Area
    Provided group and individual hands-on training for legal & non-legal staff on firm’s standard applicationsProvided user support through telephone, email and floor supportHelped with writing training outlines pertaining to New York OfficeDelivered Train-the-Trainer sessions to fellow trainers in NY Office

Ying Zhang Skills

Document Management Litigation Support Citrix Hands On Training Captivate Sccm

Ying Zhang Education Details

Frequently Asked Questions about Ying Zhang

What company does Ying Zhang work for?

Ying Zhang works for Stone Consulting Team

What is Ying Zhang's role at the current company?

Ying Zhang's current role is Customer Success Manager.

What is Ying Zhang's email address?

Ying Zhang's email address is yi****@****zie.com

What schools did Ying Zhang attend?

Ying Zhang attended Stony Brook University, Indiana University Of Pennsylvania.

What skills is Ying Zhang known for?

Ying Zhang has skills like Document Management, Litigation Support, Citrix, Hands On Training, Captivate, Sccm.

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