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Ying Zhang is a Customer Success Manager at Stone Consulting Team. They possess expertise in document management, litigation support, citrix, hands on training, captivate and 1 more skills. They is proficient in English. Colleagues describe them as "Ying is unquestionably one of the most valued team members I have ever had the pleasure of working with. She willingly, yet humbly, shares her vast industry knowledge and excels in troubleshooting. Ying continually strives to meet client needs with an unparalleled work ethic and her integrity is the likes of which I’ve never seen. Whether she is training in a classroom, testing an upgrade, working desk-side with a user, or drafting training material, her no-nonsense approach to the task at hand is backed by supreme professionalism. Her wit and charm only serve to endear anyone who comes in contact with her. Ying is quite simply a delight." and "Having previously worked with Ying as a trainer at Hogan Lovells, I can highly recommend her as a trainer, support person, documentation writer, and application developer. Her classes were always excellent and the students rated her very highly. In addition, Ying was the trainer that many of the others would go to for assistance and support. Her skills are among the best I have seen in my 30 years of technical training and support. She not only is able to train on many applications but also to assist with support and development in those products. "
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Customer Success ManagerStone Consulting Team Mar 2023 - Present -
Manager, Technology Training Delivery - AmericasBaker Mckenzie Nov 2019 - Mar 2023Greater New York City Area- Oversaw Americas regional technology training, consisting of 20 offices with 4000 users in North America and Latin American - Strategized and implemented major firm-wide applications rollouts including iManage Work10 and Office 365 - Worked closely with project teams on testing and provided feedback, and conducted training for UAT testers. - Created lesson plans, Quick Reference Guides and Tips & Tricks - Provided Train-the-Trainer sessions, and specialized training for SMEs - Provided post-training support via bTech bar, Q&A sessions and ServiceNow tickets -
Senior Technology TrainerBaker Mckenzie Nov 2018 - Nov 2019Greater New York City Area -
It Learning SpecialistHogan Lovells May 2012 - Nov 2018Greater New York City AreaEvaluate, analyze and performed ongoing new programs testing and collect feedback to the managementCreate user training documentations including quick reference guidesConduct general classroom, online, and customized training sessions for all US officesProvide second level support in various applications to users by phone, email, and MS LyncProvide expert-level knowlege and support in MS ExcelDeliver Train-the-Trainer sessions to coach fellow trainers in other locationsDesigned and Implemented the New York/Philadelphia/Caracas offices’ training program and curriculum including lesson plans for legal and non-legal staffDesigned interview questions and participate in interview process for incoming trainer candidatesAuthored a Trainers’ handbook for incoming new trainers -
Senior Technical TrainerWilson Elser Nov 2007 - Apr 2012Greater New York City AreaSupervised a junior trainer including the accurate delivery of training contents delivery and document materials, the satisfaction of user support, and the day-to-day administrative dutiesDesigned and Implemented the firm-wide training programs and curriculum Created training documentation including tip sheets and reference cardsConducted onsite classroom and WebEx training for 23 offices Designed the MS office customized user interface and closely worked with the consulting firm during Virtual Desktop roll outEvaluated, analyzed and performed ongoing new programs testing and collect feedback to the managementProvided end-users via on-site support, telephone or email -
Technology Support TrainerLatham And Watkins Llp Jun 2006 - Nov 2007Greater New York City AreaProvided group and individual hands-on training for legal & non-legal staff on firm’s standard applicationsProvided user support through telephone, email and floor supportHelped with writing training outlines pertaining to New York OfficeDelivered Train-the-Trainer sessions to fellow trainers in NY Office
Ying Zhang Skills
Ying Zhang Education Details
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Master -
Bachelor
Frequently Asked Questions about Ying Zhang
What company does Ying Zhang work for?
Ying Zhang works for Stone Consulting Team
What is Ying Zhang's role at the current company?
Ying Zhang's current role is Customer Success Manager.
What is Ying Zhang's email address?
Ying Zhang's email address is yi****@****zie.com
What schools did Ying Zhang attend?
Ying Zhang attended Stony Brook University, Indiana University Of Pennsylvania.
What skills is Ying Zhang known for?
Ying Zhang has skills like Document Management, Litigation Support, Citrix, Hands On Training, Captivate, Sccm.
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Ying Zhang
Issaquah, Wa7colorado.edu, hotmail.com, microsoft.com, microsoft.com, microsoft.com, google.com, google.com -
2roku.com, facebook.com
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Ying Zhang
Whippany, Nj5gmail.com, bayer.com, bayer.com, bayer.com, bayer.com -
Ying Zhang
Atlanta, Ga1hotmail.com -
Ying Zhang
San Francisco Bay Area
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