Yan Izquierdo work email
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Yan Izquierdo personal email
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• 8 years of experience in deployment, configuration, software troubleshooting and hardware repair of computers, mobile devices, networks and A/V systems. • Knowledge of software development, object-oriented programming, data structures and algorithms.• 3 years of corporate training and mentorship experience in individual and group settings. • Expert customer service and conflict resolution skills in corporate and customer-facing environments.
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Sales ManagerPotter ViolinsBaltimore, Md, Us -
Technology ConsultantFreelance Sep 2016 - Present• Delivering bespoke technology solutions to private clients and small businesses, including deployment, configuration and support of Mac OS X, Windows and Linux computer systems, iOS and Android mobile devices, networking devices and A/V systems.• Configuring pro audio and video equipment for recording and live streaming online platforms. • Elevating art and multimedia projects by developing software tools to expand functionality.
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Mac Genius (Tier Ii Technical Support)Apple May 2012 - Sep 2016New York, New York, United States• Diagnosed complex software/hardware issues and performed over 400 hardware repairs of Apple’s complete product line (ACMT certification).• Delivered timely and accurate solutions by mastering technical problem solving, analyzing hardware diagnostics, telemetry metrics tools, operating system logs and Knowledge Base articles.• Raised team productivity during a 3-year mentorship role by delivering internal training modules and developing efficiency tools, procedures and documentation.• Presented hardware repair solutions to customers via phone and email. Escalated engineering issues to corporate departments via phone and chat. -
Family Room Specialist (Tier I Technical Support)Apple May 2012 - Apr 2013New York, New York, United States• Performed software troubleshooting and hardware repairs of iPhone, iPad and iPod devices.• Exceeded productivity and customer satisfaction goals by 34% while delivering over 30 support sessions per day, averaging 8 minutes each.• Improved customer journey by efficiently managing the support ticketing system, identifying multitasking opportunities while developing exceptional customer service soft skills.• Increased customer return visits by delivering engaging one-on-one and group training sessions.
Yan Izquierdo Skills
Yan Izquierdo Education Details
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Computer Science -
Bachelor Of Arts - Ba
Frequently Asked Questions about Yan Izquierdo
What company does Yan Izquierdo work for?
Yan Izquierdo works for Potter Violins
What is Yan Izquierdo's role at the current company?
Yan Izquierdo's current role is Sales Manager.
What is Yan Izquierdo's email address?
Yan Izquierdo's email address is yi****@****ple.com
What schools did Yan Izquierdo attend?
Yan Izquierdo attended City University Of New York-Brooklyn College, College Of Charleston.
What skills is Yan Izquierdo known for?
Yan Izquierdo has skills like Recording, Classical, Music Industry, Orchestral Music, Music Production, Music, Composition, Music Theory, Songwriting, Music Education, Band.
Who are Yan Izquierdo's colleagues?
Yan Izquierdo's colleagues are Lauren Bennett, Jane Andrews, Dalton Potter, David Basch.
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