Customer Success Manager
Wrocław, Dolnośląskie, Poland
• Build and execute territory plan for LATAM and Spain market. Focus on SMB deals.• SaaS sales: Creation and management of whole sales funnel process from prospecting, negotiation and closing stage.• Lead Generation: Creating pipeline opportunities (cold leads) through account based marketing outreach• Lead qualification: Managing hot inbound leads, pre-qualification based on ICP research, distribution among team, run discovery call • Account management: Onboarding process for new clients, run demo sessions, trainings, webinars and account optimization meetings• Collaboration across internal teams to track customer progress andexperience• Partnering cross-functionally with support, development, sales and marketing departments to deliver bespoke solutions for account growth• Creating and running Google Ads campaign for LATAM market website: Copywriting, SEO optimization and performance, google analytics reporting