Yisel Flores-Castro Email & Phone Number

Americas

Led a high performing team of global recruiters in North and South America, specializing in internal hiring for Corporate, Digital, and Consulting lines of business, across all functions and for all level roles from VP to Analyst.•Established and developed a team of up to 10+ recruiters and coordinators to enhance recruitment efficiency, focusing on business needs while prioritizing stakeholder and candidate care, supporting requisition volumes with hires between •Led and collaborated with global leadership on operational talent management initiatives, including the design and execution of Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and the implementation of Applicant Tracking Systems (ATS), and enhancement of various recruitment tools.•Analyzed data and reporting metrics to inform and streamline operational decision-making.•Identified and leveraged opportunities to improve recruitment operations, adding strategic value to the organization.

United States

• Front line manager for recruitment team of 5 team members across the US and South America for the Advisory lines of business.Spearheaded special project recruitment efforts for high-level confidential positions in North America and Latin America regions.• Developed strategic sourcing strategies utilizing social media, networking, and email outreach to fill key positions.• Provided high-level strategic business updates for the areas of support, contributing to the overall success of Korn Ferry.

Dallas, Tx / Virtual

United States

Responsible for developing and managing the organizations recruitment processes to meet the company’s business and operational goals. Enhance recruitment strategy by developing electronic application, candidate tracking system, and electronic onboarding process.• Engage and secure candidates for Executive, Director, and Management level positions across the organization including CFO, VP, Controller, Human Resources, Accounting/Payroll, Operations, IT, Legal, and administrative roles.• Partner with HR Director to develop effective recruiting campaigns for H2A positions throughout Mexico and Central America.• Formulate job descriptions, sourcing strategies, candidate screening/interviewing guidelines and processes.• Negotiate wage rates and other terms and conditions of employment with candidates.

Nationwide

Managed operations for a top performing recruiting team providing consultative and tactical sourcing strategies to ensure that the recruitment process is consistent with the Client’s Service Level Agreement (SLA).Trained new team members and conducted bi-weekly one-on-one meetings to provide guidance and mentorship.Facilitated weekly team meetings to discuss business updates, team metrics, implement process improvements, and analyze reporting trends to maximize operational efficiencies.

Nationwide

Supported ADT Security Services hiring managers across the Northeast, Mid-Atlantic, Southeast, and Western markets in all lines of businesses, including Field Operations, Sales, and Call Center.Managed the overall recruitment processes and large-scale hiring events in different markets across the country.Developed strategic sourcing strategies to fill positions using social media, networking, Boolean searches, cold calling, email outreach, etc.

Virtual

Served as the point of contact within an assigned region tasked with analyzing daily requisition data and candidate tracking, providing key updates to the client, identifying potential opportunities for improvement, implementing pragmatic solutions; and maintaining a high level of customer service and satisfaction while adhering to SLA.ADT Security Systems (RSR Client Account)Managed the complete lifecycle of recruitment for Field Operations across the United States supporting over 115 hiring managers, including 11 Area Operations Managers and 5 Regional Group Directors. Bank of America (RSR Client Account)Supported109 banking centers in 8 markets within the Los Angeles and Orange County areas for positions within the Retail Banking & Distribution line of business.

Anaheim, Ca

Directed the full-cycle high-volume recruiting for a dedicated national retail team, with 25+ requisitions while maintaining a 95% staffing rate.Conducted preliminary phone screenings & assessments, coordinated face-to-face interviews, and made hiring recommendations to managers.Analyzed and identified opportunities for improved efficiency within recruitment processes.

Prior work experience includes: Corporate Recruiter / HR Coordinator Lead (Contract) with Abbott Staffing, Volt Staffing, Healthcare Security Services (HSS), The Reddock Law Group (at Veolia Transportation); and Business Sales Support Representative with Sprint Wireless.

Bachelor Of Science, Fashion/Apparel Design

Certificate, Spanish For Business

Spanish Court Interpreting