Account Manager
Current● Analyzed 50,000+ patients using SQL and python to flag duplicate patients accounts and identify source of duplication.● Identified and cleansed anomalies and measurement errors of data, which amounted to 3% of the training dataset.● Collaborated with the eBO R&D Developers to understand business requirements and deliver product enhancements.● Built 85+ dashboards and custom reports, illustrating various reports to help clients make business decisions.● Increased efficiency by 40% by creating new USCs as part of the USC Project, resulting in a significant reduction in customer service requests, supporting business strategy goals.● Directed monthly and ad-hoc reporting to inform 30+ institutions in decision making by managing 700+ scheduled reports.