- Manage a team of 12 local members and 5 external site managers.- Experienced content creator proficient in Adobe Creative Cloud, including Premiere Pro, Illustrator, Photoshop, and other Adobe products.- Skilled Photographer and Videographer with expertise in Canon and Sony equipment.- Oversee the management of site audio-visual hardware, including mixers, amplifiers, mega TVs, projectors, PTZ cameras, and speakers.- Responsible for website development and maintenance of Google Business Profiles.- Our media team also manages on site audio-visual hardware such as mixers, amps, mega TV, projectors, PTZ, amps, speakers, etc, as well as website development and Google Business Profile maintenance

- Lead digital media strategy development, campaign planning, and media selection, collaborating closely with media creators.- Responsible for managing media budget, analyzing performance metrics, and staying abreast of industry trends.- Drive the establishment and enhancement of online presence through website development and upcoming social media initiatives.

- Developed and curated content for diverse platforms including websites and marketing materials.- Created engaging articles, blogs, social media posts, and branded content to bolster marketing efforts.- Contributed to refining company branding and adhering to style guidelines for consistent messaging.- Conducted competitive analysis to inform content strategy, identifying trends and opportunities.- Ensured the currency and effectiveness of digital marketing content across platforms through regular monitoring and updates.

- Assisted accountants with multi-company setups and transactions using Melio and QuickBooks Online (QBO).- Certified QuickBooks Online (QBO) ProAdvisor skilled in back-end bank transactions, NACHA files, and various delivery methods.- Resolved complex issues related to accounts payable (AP), accounts receivable (AR), vendor, business owner, and contractor (1099) payment processing.- Played a key role in enhancing products and integrations, identifying and implementing improvements to optimize user experience and satisfaction.

- Delivered excellent personal customer service, assisting with payroll, benefits, taxes, and credits.- Processed multi-state payroll for companies ranging from 1-250 employees.- Developed expertise as a Subject Matter Expert (SME) in payroll, identifying multiple areas for improvement and enhancing customer satisfaction.- Collaborated with multiple teams and initiatives, improving flexibility in learning and time management.- Identified bugs and process inefficiencies that delayed case resolutions and impacted employee satisfaction and metrics.- Mentored dozens of new hires and served as the primary contact for our contractors, helping clients optimize payroll management and processing to prevent errors and delays.

- Provided policy and service information for a variety of products with a warm and professional attitude.- Assisted customers by answering general questions and achieving first-call resolutions in a fast-paced environment.- Managed claims and purchase orders (POs) for agents and handled ticket inboxes, ensuring accurate data uploads to maintain a clean database.- Identified areas of opportunity to improve workflow, specialization, and personalized customer experiences, directly enhancing customer satisfaction.

- Assisted customers in maximizing the use of software products, prioritizing enhancement requests for future releases to help meet their business goals.- Resolved open trouble tickets and projects by prioritizing and routing them to appropriate departments, or providing guidance and training to customers.- Tracked open bugs and enhancement requests, coordinating with the development team for future releases and training.- Verified telecom billing with meticulous attention to detail, assisting in the setup process for billing updates for thousands of clients.- Served as an advocate for assigned accounts, maintaining healthy client relationships through recurring meetings and upholding the company's image.

- Vendor Managed Inventory (VMI) Team- Engaged with suppliers to implement VMI for Honeywell sites globally, negotiating contract terms and amendments.- Coordinated with multiple departments and stakeholders to complete implementations.- Conducted critical data analysis to identify suitable candidates for the VMI program based on various factors.- Contributed to the redevelopment of Honeywell's $2.2 billion VMI program and a new global strategy to increase revenue.- Managed team, time, and self-accountability effectively, utilizing strong reporting and communication skills.- Maintained and created databases, analyzing and interpreting data for global VMI inventory implementation.- Prepared and collected data from various sources as part of daily operations.

- Developed and maintained databases using Excel and Access to support global implementation of Vendor Managed Inventory (VMI) systems.- Conducted thorough analysis and interpretation of data to optimize VMI inventory processes across multiple international sites.- Produced detailed reports and managed data collection from diverse sources as part of daily operational tasks.- Advanced from database management under mentorship of team Director to assume responsibilities as Program Manager.- Acquired proficiency in project negotiations, contract management, and procurement processes through hands-on training and experience.

- Supervised and guided team members to achieve client and federal regulatory metrics while upholding company standards.- Facilitated training and ongoing education initiatives for team members to ensure compliance with organizational policies.- Managed daily escalations and enforced company regulations effectively.- Conducted performance reviews and coaching sessions to enhance team members' time management skills during and between calls.- Implemented and conducted monthly call monitoring to uphold service quality standards, including side-by-side and recorded call evaluations.

As a direct sales professional, I excelled in building and nurturing customer relationships to drive revenue and promote brand loyalty. Through individual and team efforts we achieved #1 sales in Puerto Rico for our location. My experience includes:- Prospecting and Lead Generation: Identifying potential clients through networking, referrals, and cold prospecting to expand the customer base.- Product Knowledge and Demonstration: Utilizing in-depth knowledge of products and services to effectively showcase their benefits, addressing customer needs, and providing tailored solutions. Continuous training based on new offers and discounts on a monthly basis.- Sales Presentation and Closing: Delivering persuasive sales presentations that highlight key features and advantages, leading to successful negotiations and closing of sales.- Customer Relationship Management: Maintaining strong relationships post-sale to encourage repeat business and referrals, ensuring customer satisfaction, and gathering feedback for improvements.Through my direct sales experience, I have developed strong communication skills, resilience, and a results-oriented mindset, consistently meeting or exceeding sales targets.