Yogesh Bhat Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

As a Delivery(Transition) Manager of a dedicated group, accountable delivering services to Opus's top State Government Customer which have a high revenue and profile status and high quality complex solution designs that meet and exceed client expectations.Responsibilities:-Managing the provisioning and delivery of varying sizes networks of fixed carriage services for Optus Business Vic Gov managed Customers.-To provide escalation management to ensure objectives of the… Show more As a Delivery(Transition) Manager of a dedicated group, accountable delivering services to Opus's top State Government Customer which have a high revenue and profile status and high quality complex solution designs that meet and exceed client expectations.Responsibilities:-Managing the provisioning and delivery of varying sizes networks of fixed carriage services for Optus Business Vic Gov managed Customers.-To provide escalation management to ensure objectives of the Service Delivery are achieved as per the agreed lead time-Manage Service Delivery procedures related to successful delivery of Vic Gov management projects and contract requirements.-Provide customers a single point of contact for all Transition/ Carriage Delivery for Vic Gov Managed Accounts.-Facilitate the delivery via different access and various 3rd Parties stakeholders.- Effectively managing multiple projects to ensure that they are delivered on time to the Clients satisfaction-Focus on the delivery, performance, maintenance & growth of the customers’ end to end technical Solution.-Ensure Customers receive appropriate and timely report as required as per contract.-Being Strong customer advocate within business for service provision priorities. Show less

Managing the interface between programmes and operations in liaison with the Senior Reporting Officer (SRO) and Senior Mangers to secure the delivery of programme outcomes and realisation of benefits whilst maintaining BAU. Regularly meeting to discuss the programme and projects and the impact on operational areas and provide solutions which enable SRO to meet the programme aims and operational managers to maintain operational stability during the transition process. Facilitate new capabilities… Show more Managing the interface between programmes and operations in liaison with the Senior Reporting Officer (SRO) and Senior Mangers to secure the delivery of programme outcomes and realisation of benefits whilst maintaining BAU. Regularly meeting to discuss the programme and projects and the impact on operational areas and provide solutions which enable SRO to meet the programme aims and operational managers to maintain operational stability during the transition process. Facilitate new capabilities being introduced into the Business as well as across business segment opportunities- Operate in complex and demanding technical environments that demand tight timelines and budgetary constraints;- Building and maintaining relationships (internal and external) to assist in achieving business objectives.- Stakeholder Management. Communicating with Senior Managers and the Board to keep them up to date with progress, issues and developments in change programmes, providing appropriate briefing to enable them to make informed decisions about the approach and direction of programmes. Communicating with staff affected by change to maintain morale and support for change.- Managing the transition of change in the business. Working with operational managers to embed changes within the business. Identifying what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits. Meeting with team to identify potential problems areas and ensuring that managers have the necessary information to communicate changes and their impact to team. -Management of change team for the programme. Leadership of change management activity across the directorate and into business operations.- Drive Continuous Improvement Process.- Own service support functions – Incident, Request, Change and Escalation process, ensuring high levels of performance, accurate reporting and establishing service improvement activities. Show less

Optus, Melbourne

-Involved in delivery of high end Voice and Data Connect Activities (ie. Moves/Add, Work Packages and within OB Projects and CSC Managed Service Transitions). Manage Optus internal workgroups to deliver to customer or Optus project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination.- E2E customer delivery across all Optus Business products streams- Dispute Management -Manage external Vendors to achieve completion within… Show more -Involved in delivery of high end Voice and Data Connect Activities (ie. Moves/Add, Work Packages and within OB Projects and CSC Managed Service Transitions). Manage Optus internal workgroups to deliver to customer or Optus project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination.- E2E customer delivery across all Optus Business products streams- Dispute Management -Manage external Vendors to achieve completion within required timeframes; and-Handover to internal operational groups to ensure seamless Customer Support for New Customer/product.-- Maintain and develop client relationship Show less

Melbourne Area, Australia

The Provisioning Delivery Consultant primary function is to manage Customer Requests for the delivery of Voice and Data Connect Activities (ie. Carriage MACS, Work Packages and within Optus Business Projects and Managed Service Transitions)This role is responsible for the co-ordination and completion of Work Package or MAC activities required to migrate (transition) new customers into Optus or provide new services for existing customers. These activities are Work Package Process and… Show more The Provisioning Delivery Consultant primary function is to manage Customer Requests for the delivery of Voice and Data Connect Activities (ie. Carriage MACS, Work Packages and within Optus Business Projects and Managed Service Transitions)This role is responsible for the co-ordination and completion of Work Package or MAC activities required to migrate (transition) new customers into Optus or provide new services for existing customers. These activities are Work Package Process and include:Maintain Customer Engagement through the life of the Customer Request from initiation through to closureSuccessfully identify the customers' requirements; andInterpret Customer Contracts to ensure services are billed correctly; andProvision the appropriate orders through Optus Business Network Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required); andManage Optus internal workgroups to deliver to customer or Optus project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. Manage external Vendors to achieve completion within required timeframes; andHandover to internal operational groups to ensure seamless Customer Support for New Customer/product.The outcomes of these requests will be measured against agreed customer requirements, contracted service levels and benchmarked quality and performance levels. Show less

Project Management Fundamentals

Activities and Societies: Attended and completed Project Management Fundamentals Course

Project Management, Certificate For Project 07 Introduction

Bachelors In Management, Management