Yogesh Pant Email & Phone Number

Dublin, County Dublin, Ireland

• Led a team of 25 employees, consistently exceeding production targets by 15%.
• Reduced overtime by 12% and optimized on-time deliveries by 15% through efficient scheduling.
• Drove waste reduction initiatives, achieving a 23% decrease in waste and an 11.5% increase in output.

Bengaluru, Karnataka, India

• Managed a portfolio of top-tier Treasury Services clients, serving as a trusted advisor to understand their business needs and deliver tailored solutions.
• Developed and executed strategic client plans, enhancing client satisfaction, and promoting the use of self-service tools.
• Analyzed payment activities to identify efficiencies and cross-sell opportunities, while collaborating with internal teams (Sales, Operations, Product) to drive service excellence.
• Identified and escalated potential risks associated with client activities, ensuring compliance, and minimizing operational risks.
• Documented all client interactions, including calls, meetings, and issue resolutions, to maintain comprehensive client records.
• Conducted in-depth post-implementation service reviews and refresher training for J.P. Morgan Access (electronic banking platform), facilitating a high percentage of Straight through Processing (STP) for transactions.

Mumbai, Maharashtra, India

• Managed a portfolio of Trade Solutions clients, developing deep relationships and understanding their unique business needs.
• Served as a client advocate, ensuring client satisfaction and retention of business by effectively managing the Citi network.
• Conducted proactive client experience reviews with key client contacts and decision-makers, driving product adoption and revenue realization.
• Adhered to strict compliance standards, including AML inquiries, to mitigate risk and protect the client's best interests.

Mumbai, Maharashtra, India

• Managed and supported treasury accounts for Global Subsidiaries Group (GSG) corporate clients, delivering seamless banking and cash management solutions.
• Collaborated with Sales, Operations, Technical Help Desk, and Fulfillment teams to ensure efficient service delivery and resolve complex client requests.
• Acted as a client advocate, employing strong communication skills to keep clients and sales partners informed.
• Handled multiple client requests with varying complexities, utilizing problem-solving and organizational skills to ensure client satisfaction.
• Resolved conflicts professionally and escalated issues appropriately to protect client experience.
• Leveraged industry and product expertise to deepen client relationships, mitigate risk, and drive operational excellence.

Mumbai Area, India

• Acted as the Single Point of Contact (SPOC) for clients with global subsidiaries, ensuring seamless service delivery.
• Led User Acceptance Testing (UAT) and stress testing for the Payment Processing Module (PPM) project, contributing to significant system improvements.
• Played a key role in transitioning from hard copy to online e-statements, achieving cost savings of $300K annually.

Mumbai Area, India

• Provided tailored financial solutions to High-Net-Worth Individuals (HNI), managing diversified portfolios.

Master Of Science - Ms, Fintech

Bachelor Of Science (B.Sc.), Mathematics