•Overseeing the complete recruitment process from sourcing candidates to onboarding while leading a high-performing team of 14 dedicated sourcers and recruiters.•Developing and implementing recruitment strategies to attract top talent. This involves collaborating with hiring managers to understand their needs, creating job descriptions, determining sourcing channels, and optimizing recruitment processes.•Manage the end-to-end recruitment process which includes coordinating and conducting interviews with candidates, preparing interview questions, evaluating candidates responses, and providing feedback to hiring managers.• Acting as a SPOC (Single Point of Contact) for job requirements, updates, and feedback.• Ensuring a positive candidate experience throughout the recruitment process. This includes timely communication, providing information about the company and job role, and addressing candidates questions and concerns.•Proficient in leveraging ATS platforms such as Ceipal, JobDiva, Crelate, Avionte, Dynamics 365, LinkedIn Recruiter, Indeed, and ZoomInfo, as well as VMS tools like Beeline and Fieldglass for efficient recruitment and workforce management.•Utilize various channels—job boards, social media, networking, and ATS platforms—to identify and engage potential candidates for open roles and streamline the recruitment process•Provide training and development opportunities for team members to enhance their skills and knowledge in recruitment best practices, industry trends, and relevant technologies.•Ensuring all sourcing and recruitment activities comply with legal and regulatory standards as well as company policies.•Collaborating with other departments such as HR, hiring managers, and senior leadership to align recruitment efforts with organizational goals and priorities.•Ensuring adherence to the TAT for closing position as per the budgets.•Skilled in managing high-volume & critical recruitments

• Conducted full-cycle recruitment and utilizing various sourcing methods such as job boards, social media, professional networks (e.g., LinkedIn), and referrals to identify potential candidates. Built and maintained a pipeline of qualified candidates through proactive sourcing techniques and networking efforts.• Collaborating effectively with hiring managers and stakeholders to understand hiring needs• Crafting compelling job advertisements, postings and collaborated with hiring managers to define position requirements and candidate profiles.• Conducting initial outreach and communication with candidates to assess their interest and suitability for positions• Conducting phone screens and initial interviews to assess candidates' skills, experience, and cultural fit.• Scheduling interviews between candidates and hiring managers or interview panels, Providing necessary information about the company, job role, and interview process.• Building and maintaining relationships with candidates to create a positive candidate experience.

• Identify and troubleshoot hardware, software, and network problems reported by users.• Offer live assistance through chat, email, or phone to resolve issues as they occur.• Walk users through step-by-step solutions to address their concerns and answer questions.• Remotely assist users with software installations, updates, and configurations.• Recognize when issues require advanced support and escalate them to specialized teams.• Advise users on safe computer practices, preventive maintenance, and efficient software usage.• Ensure that security protocols are followed during support sessions to protect user data and privacy.• Track and assess system health and performance remotely to identify potential issues• Daily target of $350/day

.Respond promptly to customer inquiries via phone, email, or chat..Troubleshoot hardware and software problems effectively.Identify and resolve technical issues using diagnostic tools.Follow up with customers to ensure their issues are resolved and satisfaction is achieved..Stay updated on product features, updates, and industry trends..Participate in training sessions to continuously improve technical skills..Meet or exceed service level agreements (SLAs) and key performance indicators (KPIs)