Provided strong leadership, empowering staff to take up responsibilities bringing them out of their comfort zones to enhance their skills and abilities to perform above expectations.Working with procurement and finance in creating packages for patients in need of Cardiac, Neuro and Vascular interventions.Handled customer complaints with empathy and composure.Proactively participated in handling meetings, implementing novel practices.Attending to all forms of grievances… Show more Provided strong leadership, empowering staff to take up responsibilities bringing them out of their comfort zones to enhance their skills and abilities to perform above expectations.Working with procurement and finance in creating packages for patients in need of Cardiac, Neuro and Vascular interventions.Handled customer complaints with empathy and composure.Proactively participated in handling meetings, implementing novel practices.Attending to all forms of grievances, responding to emails & prompt problem solving on the go.Working closely with human resources assisting staff with payroll related affairs, employee promotions and other personnel activities.Aided top management persons in identify workflow flaws to identifying solutions to smoothen and improve operations Show less

Worked closely with Consultant Eye Surgeons attending to all their needs and requirements within the Eye Clinic and Eye Operating Theatre.Empowered staff by delegating and assigning responsibilities to maintain and improve the Clinic and staff skills & development.Developed a good rapport with patients enhancing trust and eliminating apprehension, attending to their grievances with immediate action and support.Creating a systematic, ethical and smooth service to all staff while… Show more Worked closely with Consultant Eye Surgeons attending to all their needs and requirements within the Eye Clinic and Eye Operating Theatre.Empowered staff by delegating and assigning responsibilities to maintain and improve the Clinic and staff skills & development.Developed a good rapport with patients enhancing trust and eliminating apprehension, attending to their grievances with immediate action and support.Creating a systematic, ethical and smooth service to all staff while allowing a free and open workspace eliminating barriers of seniority promoting equality and unity among staff.Liaised with Management, Customer Relations and Finance for all customers and Doctors requests to be met in a very professional manner. Show less

Part of the core Quality team, conducting the 1st ever Virtual JCI audit in Sri Lanka in 2020, successfully retaining the Golden seal of Excellence for the 3rd Consecutive occasion.Consistently met short and long-term targets and goals with meticulousness and excellence.Proactively participated in events which aided to create new practices as set by internationally accredited JCI hospitals around the world.Liaised with Consultants, Medical staff and Management to provide smooth… Show more Part of the core Quality team, conducting the 1st ever Virtual JCI audit in Sri Lanka in 2020, successfully retaining the Golden seal of Excellence for the 3rd Consecutive occasion.Consistently met short and long-term targets and goals with meticulousness and excellence.Proactively participated in events which aided to create new practices as set by internationally accredited JCI hospitals around the world.Liaised with Consultants, Medical staff and Management to provide smooth transitions in implementing JCI standards into practice.Processed a range of documentation and entered information into databases for upper management to take decisions to improve and identify workflow issues, providing solutions and new strategies.Maintained very good relationships, building strong understandings with all departments in the hospital promoting a smooth workflow.Spearheaded the implementation of the Electronic Medical Records system to all in-patient wards during the 3rd successful JCI accreditation audit in December 2020 with fineness. Show less

Served under Medical Director, providing quality, coherent documentation and medical administration.Mediating with Consultants, Medical Officers, Nurses and other paramedical staff.Handled sensitive documentation patients require throughout their stay in the hospital from admission to discharge, undertaken with care, precision and confidentiality.

Liaised with Wards, Departments and Units Auditing, Evaluating and implementing International standards to uplift the Quality and Safety of the hospital for their patients and customers.Worked with Directors to drive policies and action plans to enhance the skills of medical and non-medical staff.Hosted and Compered Continuous Medical Education seminars for medical professionals at Asiri Surgical in collaboration with Sri Lanka Medical Association in 2018.Organized & hosted meetings… Show more Liaised with Wards, Departments and Units Auditing, Evaluating and implementing International standards to uplift the Quality and Safety of the hospital for their patients and customers.Worked with Directors to drive policies and action plans to enhance the skills of medical and non-medical staff.Hosted and Compered Continuous Medical Education seminars for medical professionals at Asiri Surgical in collaboration with Sri Lanka Medical Association in 2018.Organized & hosted meetings with upper management and hospital administration to improve, implement and maintain novel practices as prescribed under The Australian Council on Healthcarestandards. Show less

Worked as a Junior Doctor in the Surgical ward under Brigd. Dr. W. M. T. Q. P. Wijeratne (Consultant Surgeon)Maintained and managed the ward, patient case files, medication and discharges under the supervision the Consultant & Senior House Officers.Assisted/Observed Major & Minor Surgeries.