• Performed key analyses, including cohort analysis (ARPU, retention, and usage patterns) and exploratory analysis of industry-leading customer support practices, driving data-informed decisions.• Developed an end-to-end dashboard for Customer Service (CS) teams to monitor key metrics and processes, contributing to operational efficiency and issue tracking.• Automated Weekly Business Reviews (WBR) using dashboards, significantly reducing manual efforts.• Designed and implemented various process automations, data transformations and quality checks using Python and Apache Airflow, streamlining reporting and operational workflows across departments.• Supported audits and reconciliations by building fund flow tracking dashboards to ensure accuracy andcompliance.

• Developed dashboards and tracked key metrics, uncovering emerging trends.• Collaborated with product teams, utilizing data to inform decision-making.• Analysed potential fraud and malpractice cases to enhance operational integrity.