I handle "First Notice of Loss" (FNOL) department for several insurance coverage base companies from environmental weather related chaos to daily mayhems for individuals , families, and businesses. I set up the loss report in the electronic system to be assigned to an adjuster for further review. I set up recovery services with home, auto , property and workmen compensation.

Install floral sites according to design , floral maintenance, handle a crew, floral inventory, physical involvement, maintian work orders details

Assist customers over the phone through the banking transition during the merger of the two banks: BankCorp South and Cadence Bank. • Assist customers over the phone through the banking transition during the merger of the two banks: BankCorp South and Cadence Bank.• Assist customers over the phone to navigate through the quagmire of new rules and regulations of the new merging systems. • Assist customers over the phone of their new debit cards activity to reflect the merging banks such as new/ reissued/missing/stolen debit cards.• Assist customers over the phone of their delayed bank transactions, bank statements, and etc.• Assist customers over the phone the filing of disputes such as NSF fees received because of the delays in balance transfer, fraudulent activity, and merchant disputes. • Assist customers over the phone in the changes to the online banking system. We walk through together to navigate the whole process

Worked as a Temp under the Temp agency ITAC :Handles the exchange of eligibility data between the clients, PBM’s, andother third-parties.• Handles the exchange of claim data between the PBM’s and clients or third-parties. • Research data and member related issues. • Receives calls from both internal and external customers regarding the data file issues.• Commercial software help desk experiences (JIRA) • Experiences with ASCII Text files and editing software a plus• Strong customer service orientation• Excellent problem solvin

Remote Worked as Temp under the V-Dart agency/ Acenture Company.Remote Call Center• Receive calls from UnemploymentCoverage Claims for Processing• Update details in database• Proficiency in Microsoft Office (Excel, Word, Outlook, and Teams)• Experience in AWS

Transpose 911 emergency calls from citizen, city departments, different municipalies , state and federal agencies to Radio Dispatch to be communicated to Beat Officers within the City of Birmingham jurisdiction. Cross trained as a Police Dispatch II to handle radio directly to the police on their assigned beats of every emergency calls received from citizen. Direct 911 emergency calls that do not need to be dispatched to the appropriate departments and/or agencies. Keep open communications in the infrastruture of the police department personnel and other government entity. Create a daily summary of portended events report for the Chief of Police and other Commanding Officers directly associated with the Chief of police.

• Processed medical bills for payment for treatment of auto-related injuries covered under the client’s Med Pay coverage amount under the auto insurance policy endorsement.• Customer Service with other insurers not assigned to me to understand the available coverage to them and to efforts to assist in their needs.• Follow-ups with assigned clients to gather treatment status, outstanding unpaid medical bills not received, and any addition documentation needed to be reviewed for processing.• Great understanding the use of ICD-9 and CPT coding concepts as well as successfully completing the training coursework of understanding the insurance industry and implement their policy.

• Specialized department that gave their patients their own 24-hour clinic care which is why I did patient registration, so all their health insurance information is already on file and properly billed. • Gain experience using the ICD-9, CPT and HCPC coding for correct charging of the Acute Cardiac patients for outpatient treatments, procedures, supplies, equipment, etc.• Assist in the preparation of patient’s pre- op and post -op of transplant surgery