Yolanda Evette Smith Email & Phone Number

United States

•Review and respond to credit bureau disputes via online vendor (e-oscar) and written disputes.•Process daily loan servicing related mail and correspondence.•Manage email inboxes from third parties and respond accordingly.•Review property profiles on a quarterly basis for 2nd lien portfolio to determine lien status and equity position.•Assist with the quality control of the monthly subservicer Invoice.•Maintain a working knowledge of servicing policies and… Show more •Review and respond to credit bureau disputes via online vendor (e-oscar) and written disputes.•Process daily loan servicing related mail and correspondence.•Manage email inboxes from third parties and respond accordingly.•Review property profiles on a quarterly basis for 2nd lien portfolio to determine lien status and equity position.•Assist with the quality control of the monthly subservicer Invoice.•Maintain a working knowledge of servicing policies and procedures.•Assist management with oversight of loan portfolio as required. Show less

Burbank, Ca

• Reviewed files as title is completed, identify possible clouds on title and obtain clearance, requested title revisions• Prepared affidavits and payoff statements, deeds, subordinations, HUD Settlement Statements• Coordinated signings with clients and mobile notaries using internal database, uploaded documents to be signed, confirmed signings• Reviewed recordable documents, e-record, mail ins to different counties with proper forms, handled/made corrections to rejected documents… Show more • Reviewed files as title is completed, identify possible clouds on title and obtain clearance, requested title revisions• Prepared affidavits and payoff statements, deeds, subordinations, HUD Settlement Statements• Coordinated signings with clients and mobile notaries using internal database, uploaded documents to be signed, confirmed signings• Reviewed recordable documents, e-record, mail ins to different counties with proper forms, handled/made corrections to rejected documents, followed-up with counties on recordation of documents and delayed recordings• Uploaded all e-record documents to site and processed recordation, entered recording and/or rejection information for e-records and out to counties• Performed Quality Control audit for recordable documents and held for release• Mailed recorded documents to lenders and borrowers/buyers/sellers• Post closed all inbound packages, audited, scanned logged and reported issues to the REO and REFI closing teams• Prepared signed packages/documents to send to lenders • Answered phones, addressed emails, contact borrowers, buyers, lenders, creditors and agents as needed Show less

Westlake Village, Ca

• Reviewed, researched and resolved complex post funding adjustments received from both internal and external clients. • Validated accuracy of the fees and/or penalties assessed. Placed controls for an error free outcome considering the volume and the dollar amount importance.• Assisted and communicated with writing policies and procedures for multiple processes• Coordinated with multiple departments to facilitate timely resolution within Service Level Agreements• Ability to… Show more • Reviewed, researched and resolved complex post funding adjustments received from both internal and external clients. • Validated accuracy of the fees and/or penalties assessed. Placed controls for an error free outcome considering the volume and the dollar amount importance.• Assisted and communicated with writing policies and procedures for multiple processes• Coordinated with multiple departments to facilitate timely resolution within Service Level Agreements• Ability to handle multiple complex functions concurrently and independently Correspondent Lending/Research & Adjustment Rep IIBank of America Home Loans• Performed all duties relating to processing checks and wires for clients and borrowers• Researched information for unidentified and missing checks and wires• Processed incoming and outgoing checks and wires within Service Level Agreement (SLA)• Ran queries and prepared reports for Quality Control and assisted auditors• Resolved and made corrections to any unbalances or deficiencies• Processed un-fundings, negative fundings, returned wires and manual wires issues• Proactively maintained client/seller's contact list for the department• Trained new employees to perform account verifications and corrections• Performed a variety of duties while assisting urgent borrower escalations and clients requests Show less

Canoga Park, Ca

• Performed all duties relating to processing payroll for 900+ employees• Prepared job cost/labor reports by accumulating data including hours worked, taxes, commissions, and reimbursements• Determined payroll liabilities by calculating employee’s federal and state taxes, garnishments, workers compensation payments and employers social security• Communicated with Management to guarantee timely payroll submission• Performed accurate data entry for all new hires, terminations… Show more • Performed all duties relating to processing payroll for 900+ employees• Prepared job cost/labor reports by accumulating data including hours worked, taxes, commissions, and reimbursements• Determined payroll liabilities by calculating employee’s federal and state taxes, garnishments, workers compensation payments and employers social security• Communicated with Management to guarantee timely payroll submission• Performed accurate data entry for all new hires, terminations, insurance coverage and job titles while maintaining and protecting employee’s information.• Maintained payroll operations by following policies and procedures; updated and implemented changes as needed. Show less

West Hills, Ca

• Verified patients ‘eligibility for insurance and process claims• Calculated and processed all adjustments for various departments• Resolved patient complaints and billing issues• Entered patient visit information and follow-ups

Van Nuys, Ca

• Lead Biller for all Statewide Medicare and Medi-Cal Insurance• Process all claims, adjustments, billing and re-billing for corporate medical facilities, nursing homes and doctors• Researched and filled appeals as needed

Education record

Completed training covering all aspects of business. Curriculum included: Business Communications, Customer Service, Leadership, Sales.

High School, General