Yolanda Hampton Email & Phone Number

Austin, Tx, Us

Austin, Texas

Conducted comprehensive root cause analysis on billing discrepancies, leading to improvement in accuracy and recovery of missed reimbursements.Collaborated with clients to gather and evaluate contract documentation, ensuring compliance with payment methodologies and reimbursement rules.Developed and implemented service rules in proprietary contract engines, resulting in a streamlined process and accurate expected payment calculations.Provided expertise in contract negotiations, supporting internal teams and clients to optimize contract terms and enhance revenue.Maintained and updated the contract management system, ensuring timely integration of contract changes and payor policy updates.Spearheaded regular site reviews, identifying trends and recommending strategies to improve reimbursement processes.

Led a team of 20 in managing billing, cash posting, and collections, achieving a 10% increase in cash collections and reducing AR aging by 20%.Monitored and reported monthly KPIs, including clean claims rate, cash collection goals, and AR follow-up, driving departmental performance improvements.Executed special projects, including a banking conversion and patient statement transition, resulting in enhanced operational efficiency.Developed and enforced standard operational policies (SOPs), ensuring consistent application across the department.

Supervised a collection team, improving claim follow-up processes and reducing outstanding balances by 25%.Analyzed large balance accounts and payment integrity issues, implementing corrective actions and improving compliance.Coordinated with external vendor representatives to resolve escalated accounts, recovering underpayment reimbursement

Managed the submission of long-term care invoices to Medicaid and secondary payers, ensuring timely and accurate payment postings.Addressed resident billing issues, improving customer satisfaction and resolving disputes efficiently.

Oversaw the billing and insurance verification department, reducing claim denials through improved processes and training.Conducted daily close and end-of-month reporting, enhancing financial transparency and accountability.

Streamlined billing and collections processes, reducing AR days from 45 to 35 and increasing cash flowImplemented updates to policies and procedures, ensuring compliance with Medicare and Medicaid regulations.Managed patient check-in/check-out processes, verified benefits, and collected co-pays, contributing to an efficient front office operation.