Yolanda Hampton Email & Phone Number

Fort Mill, Sc, Us

United States

· Successfully negotiate and closed 5 real estate deals for 2024 generating 1.5 million in sales· Assistant the Launch Real Estate team to generate over $43.5 million in sales in 2023.· Developed a network of 200+ contacts. · Promoted sales through advertising; worked with websites to promote seller's home, hosted open house events, and participated in the multiple listing services.· Established positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions.· Negotiated contracts with agents representing buyers and sellers.· Educated sellers and buyers concerning legal disclosures.· Facilitated the closing process on behalf of the clients and ensure all parts of the contracts were met prior to closing. · Planned and coordinated all transactions and ensured all details are carried out in a timely and efficient manner.

United States

· Ensure program is operating in accordance with contractual agreements by providing day-to-day guidance of 20+ direct reports for a client population of 92,760 by monitoring compliance to program policies and procedures as well as adherence to KPIs. · Effectively provide personalized coaching to direct reports via scheduled 1:1 and impromptu coaching resulting in a YTD 89% above target average for productivity. · Drive performance metrics leading to a 93.50% daily work completion rate. · Increased KPI Service levels by 93.99% and decreased call abandonment KPIs by 73.15% by reviewing associate efficiency, productivity and optimizing staffing. · Analyze call quality and performance trends, implementing process improvements and providing coaching resulting in a 96.70% quality average. · Effectively maintain and manage client relationships by proactively identifying trends and program efficiencies, creating creative solutions. · Assist Senior Leadership in scheduling and staffing needs to assist in meeting SLAs. · Manage the resolution of client escalations to ensure appropriate follow-up is completed by deadlines. · Facilitate and lead client calibration sessions to ensure contract compliance. · Develop & manage program yearly goals, objectives and project plans as needed. · Partner with 3rd party vendor management to ensure collaboration and ensure consistency in alignment with the organization’s standards. · Define, implement, and manage project/program and quality standards; define productivity targets, quality, adherence, measures through metrics and audits

Fort Mill, South Carolina

· Effectively managed overall project delivery, driving projects to meet key milestones, instilled accountability and removed obstacles on multiple project workstreams.· Served as a subject matter expert for the varies patient assistance program fielding associate questions.· Positively impacted key business metrics and enterprise strategy by implementing project procedures.· Identified process improvements to enhance service offering and levels. · Completed data analysis and implemented solutions to improve and streamline processes continuously.

Charlotte, North Carolina Area

· Provided exceptional customer service to internal and external customers via first call resolution. · Consistently met and exceeding productivity and performance expectations while focusing on first call resolution in providing Patient and Provider Assistance with application status, submission, triage/Pharmacy coordination and general questions. · Reported Adverse Events in accordance with organizational & client standards. · Assisted in training and development of new hires serving as a mentor. · Developed strong working relationships with physicians and physician office staff.· Provided in service presentation to physicians in collaboration with the Sales Representatives on new program initiatives.· Completed and submitted all necessary insurance forms and electronic claims to process the claims in a timely manner as required by all third-party payors. Researched and resolved any electronic claim denials.· Performed accurate and timely insurance verification for major medical benefits.· Ensured continuous quality & customer service process improvements by proactively identifying areas of improvement and collaborating with Leadership.

Fort Mill, Sc

· Completed training & Onboarding support for 40+ temp-to-hire and permanent associates to assist in meeting increased forecasted program volume. · Partner with 3rd party vendor management to ensure collaboration and ensure consistency in alignment with the organization’s standards. · Conducted informal one-on-one discussions providing personalized goal-based coaching to assist in driving performance. · Collaborated with management team to assist in developmental and promotional opportunities.

Charlotte, North Carolina Area

· Completed timely initiation of applications for patient care services via accurate processing of enrollment forms and follow-up of access to therapies and support services (e.g., nursing hotline)· Patient focused on attempt to minimize out-of-pocket costs via identification of additional health care coverage· Affectively demonstrated program call flow by participating om “side by sides” with client· Served as resident Subject Matter Expert for the re-launch of BMS Sprycel team within my 1st year with the company.

Assess a client's goals and needs creating a specific fitness program per personProvide one-on-one fitness instruction to people desiring a program tailored to their specific needs. Evaluate a clients' physical fitness and keep track of their progress. Develop programs and choose exercises that provide the optimum results taking into account the activities their clients enjoy. Provide motivation and encouragement to push clients to their physical limits by recognizing the client's strengths and weaknesses.Create a special rehabilitation program if anyone has specified injuries or limitations. Demonstrate the movements and exercises recommended.

Charlotte, North Carolina Area

• Operate screening equipment such as the AIT and the L3 x-ray to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.• Perform searches, to include hand-wand and pat-down searches.• Control terminal entry and exit points.• Interact with the public, giving directions and responding to inquiries.• Maintain focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers• Maintain a professional presence when identifying and locating potentially life threatening or mass destruction devices.• Make effective decisions in both crisis and routine situations.• Follow and comply with Standard Operating Procedures and remain current in my knowledge by reviewing, attending daily briefings, and keeping my OLC current.• Provide customer service on the AIT and WTMD by explaining the proper procedure in divesting and providing options on additional screening.• Ensure passengers are identified properly at the TDC by reviewing all valid documentation.• Model and lead others by assisting coworkers by explaining proper Standard Operating Procedures when asked or by observation.• Use network to mitigate threats by soliciting input and feedback from leads, supervisors, and co-workers, with understanding of line of leadership and chain of command.

•Supervise Pilates instructors in the Total Pilates Studio. Coordinate monthly schedule and sign up log.•Coordinate appointments, sale contracts, promote advertisement, and teach Pilates reformer for the Pilates studio.•Create custom classes to promote additional revenue for the aerobic program. •Group exercise instructor teaching variety of class such as step, hi-lo aerobics, cycle, group weight lifting, kickboxing, Pilates mat, and yoga.

MANAGEMENT/ADMINISTRATION • Managed individuals in their roles as designers by training, monitoring workflow and providing performance review feedback.• Participate in weekly meetings with project management to coordinate scope of work. • Developed drawings from work orders, sketches, and verbal instructions that fall within standard product guidelines.• Provided layouts and detail drawings of play unit systems in real life situations using AutoCAD• Assisted and supported in special project designs relating to produce engineering designs.• Provided clients with realistic photos graphic drawings using Adobe.DEVELOPMENT/PRODUCTION• Wrote a training documentation involving step by step instructions on playground development specific to our company• Coordinated and provided drawing documentation of ASTM guidelines to implement into training

Teach the skills and techinques of pilates to participants of a group class

• Critiqued and drafted assembly drawings using AutoCAD• Arranged layouts and physical designed seating and décor for commercial restaurants.• Analyzed commercial quality problems to assure design integrity

• Develop commercial playground units for large restaurant chains.• Provided project drawings to assist engineering.

Seating layouts and space planning for commercial restaurants

Associate Of Arts - Aa, Architectual Drafting

Architecture