Yolanda Jackson Email & Phone Number

San Antonio, Tx, Us

Ensures that operational security is maintained for 57th information systems (IS) in accordance with internal security policies and their system security plan. Consistently maintains ATO in Xacta and eMASS; updates accordingly and responds to any TASKORDS to meet deadlines.• Writes company policies, technical procedures, and standards for preserving the integrity and security of data, reports and access according to NIST SP 800-53/53A Acts as advisor to leadership and management for implementing IT security policy and guidelines•Ensures EMSEC/TEMPEST regulations are kept to standard• Ensures that all users have the requisite security clearances, authorization need-to-know, and are aware of their security responsibilities before being granted access to IS and reports all security-related incidents.• Initiates protective or corrective measures when security incident or vulnerability is discovered.• Develops and maintains a system security plan (SSP) and conducts periodic reviews to ensure compliance with SSP•Maintains Media creation and destruction logs• Ensures configuration management for security-relevant IS software, hardware and firmware is maintained and documented• Ensures system recovery processes are monitored to ensure security features and procedures are properly restored.• Ensures all IS security-related documentation is current and accessible to properly authorized individuals and formally notifies the appropriate individuals when changes occur that might affect accreditation.• Ensures systems are operated, maintained and disposed of in accordance with internal security policies and the system security plan.•Collaborates with internal IT and Security Departments to establish network trust between Government and Contractor network identified in Interconnection Service Agreement (ISA)

Lackland Air Force Base, Texas, United States

My role focused on retaining optimum performance across full management of hardware, software, peripherals, systems and applications, applying regular maintenance, configuration, restoration and removal. I recognized and reported incidents, conceptualized solutions to problems and applied security procedures to mitigate future recurrence. I installed and diagnosed faults in Controlled Cryptographic Items (CCI), identifying spectrum interference incidents. I researched and developed projects, such as leading the inspection team to assess command and base programs for sustainability. I delivered detailed technical support to diagnose errors, perform back-ups and manage data files, engaging with end-users remotely and on site. Some of my key contributions included:• Performed two roles simultaneously to resolve complex issues and satisfy customers.• Enabled senior leadership to perform at optimum level by resolving unit HW/SW issues.• Embedded compliant standards, methodologies and controls in system management.• Orchestrated the installation of Active Directory, MS Office, Remedy and telecoms.

My primary remit is to maximize the use of Microsoft SCCM to navigate the software development strategy enterprise-wide. I create standardized operating systems across multiple hardware platforms, underpinned by up-to-date virtual desktop infrastructure. I act as a focal point to respond to escalated issues from helpdesk and support teams relating to operating systems, SCCM solution deployment and hardware problems. I take ownership of project management of installations, maintenance, process improvement and automation, while partnering with infrastructure team on testing phase of new software releases. Some of my key contributions include:• Resolved configuration issues to bring system back on track and meet compliance.• Strengthened system by identifying and mitigating 3,000+ individual vulnerabilities.• Guaranteed system and service availability by creating a robust Microsoft infrastructure.• Positioned future software development by documenting installations and configurations.• Facilitated on-call support, security patches and software procedures for service packs.•Independently maintain and administer ACAS to meet the DoD/DISA/Army mandated security requirements and directives•Validate and coordinate all ACAS scheduled maintenance, maintain compliance with Cyber TASKORDS and OPORDS for ACAS-related components•Deployed ACAS scans to army network to verify current vulnerabilities were mitigated

In a management role, I assumed ownership of all end-user devices and off-the-shelf software, patch application and operating system installation, diagnosing any issues and problem solving. I directly responded to customer incident reports using compliant procedures and operating within Government Information Security Act, Federal Information Security Management Act and IA policy to rectify violations or incidents. Some of my key contributions included:• Monitored STIGs as system admin, which resulted in continual regulatory compliance.• Independently configured and managed 80+ printers and led team mitigation plans.

As part of the customer service helpdesk, my remit was to deliver technical assistance to local-level end-users, including training on system integrations and utilization to minimize operational disruption. I acted as a guide to navigate customers through the end-to-end installation, configuration and ongoing troubleshooting of desktop systems and off-the-shelf software based on overall requirements. I identified complex hardware and software application defects to respond directly to customer incident reports, often requiring more in-depth research and evaluation to recognize recurring trends and patterns, as well as interacting with vendors to report problems with standard military software suites. Some of my key contributions included:• Facilitated direct support for 4,000+ customers remotely and via telephone calls.

In direct support to METC, I served as a technical specialist to diagnose and resolve issues with hardware, software and peripherals. I received support requests via a ticketing system and successfully closed out following issue resolution using Remedy. I approved security group access and made adjustments to user accounts in Active Directory and Exchange as required for confidentiality and data integrity. I facilitated remote assistance through DameWare for direct cloud-based remote support, engaging with on-site and off-site end-users. I found and escalated more complex issues to next technical support tier, ensuring timely completion of problems to minimize downtime and productivity. I continually retained knowledge of new and emerging technologies and products to provide support for various devices, including cell phones and tablets. Some of my key contributions included:• Led IT resources and helpdesk technical support team to assist 5,000+ end-users.• Project managed the upgrade of Windows 7 to Windows 10 operating systems.• Installed further solutions such as memory, cabling, desktops, laptops and monitors.• Delivered fit-for-purpose systems and networks based on all business requirements.• Championed process improvement in specialty areas and encouraged new approaches.• Built strong relationships with end-users to report on order progress and status of services. • Consistently met all SLAs and project deadlines, operating in cohesion with team members.