Yolanda Kruger Email and Phone Number

- Processing sales, loan and consignment orders through ERP systems such as JDE, Surgicom or Orderwise- Resolving customer complaints with a 48 hours period- Liaising with Courier partners to ensure accurate order delivery and order collections at customer locations- Provide pricing and delivery information- Organize workflow and activities to meet customer timeframes and warehouse cut-off times- Direct requests and unresolved issues to the designated resources- Effectively communicate and coordinate with internal and external customers answering the telephones, taking messages and distributing the messages

- Processed stock replacements for consignment orders- Processed general sales orders- Collaborated with Sales Executives, Product Specialists, Customers, Sales Representatives & Stock Counters regarding queries, requests, sale orders etc.- Liaised with warehouse personnel & Archives for POD’s, orders and delivery of stock to customer- Allocated stock for orders- Sourced stock from consignment to fill back orders for CustomersPrepared of Quotations & Pro-forma Invoices- Mandated to follow-up on slow moving consignment stock- Conducted general administrative duties including filing, invoice scanning, processing of Delivery Notes for consignment stock moved etc.- Arranged collection of stock from hospitals (i.e. liaising with stock controllers and/or theatre staff)

- Liaised with Customers and Sales Executives regarding customer queries, order requests, sale orders. - Responsible for following up on back orders to ensure customers receive their ordered stock- Prepared of quotations & pro-forma invoices- General Administrative duties such as document filing

- Processed of sales orders- Generated customer requests for quotations - Followed up on backorder customer sales orders

- Processed sales orders- Processed credits as requested