Fraud Operations Manager
Current
Overland Park, Kansas, United States
- Managing and directing a staff of approximately 15-18 Customer Service Advisors.
- Motivating and educating staff to deliver on departmental customer satisfaction results and performance goals.
- Developing continuous improvement plans and processes for interacting with customers to improve their experience.
- Participating in the development and enhancement of general processes and/or coaching procedures that will support company service, productivity and revenue generation goals.