Yolanda P. Smith Email & Phone Number

Houston, Texas, United States

Built and maintained strong relationships with key decision-makers and users to ensure successful adoption of LSEG products. Collaborated with tech and growth teams to generate leads, grow accounts, and build relationships with key stakeholders. Exceeded customer retention goals, maintaining high retention rates, resulting in increased customer satisfaction and loyalty.

Houston, Texas, United States

In my role as a Major Incident Manager at JPMorgan Chase, I was responsible for overseeing service support and delivery for the Global Technology Infrastructure. I worked closely with technical and business teams to manage major incidents, ensuring timely resolution within SLAs. My efforts contributed to reducing Priority One incidents and maintaining service continuity for JPMC's lines of business.

Houston, Texas, United States

In my role as a Risk & Control Assessor at JPMorgan Chase & Co., I worked closely with Storage Services technology and business stakeholders to assess and manage risk posture in alignment with firm-wide IT Control Policies and Standards. I provided support for audit and regulatory events, developing solutions to address significant gaps in Storage Services applications and systems. My efforts ensured timely execution of risk and controls assessments, creating and managing remediation plans for identified gaps.

Houston, Texas, United States

Managed system administration for PLM support team, overseeing patching, OS, and Firmware upgrades for UNIX, Linux, and AIX servers globally. Ensured service delivery resiliencies, efficiency, and audit programs compliance for server maintenance. Implemented processes to maximize availability, utility, flexibility, and responsiveness of the production environment.

Houston, Texas, United States

Marshalled planes on the ground to ensure safe and efficient operations at Southwest Airlines. Loaded and unloaded cargo and baggage with precision and care to meet flight departure timelines. Transported flight essentials with attention to detail and accuracy for seamless operations.

Remote

Contract worker for (Hilton) as a Solaris Systems Administrator performs installation, customization and maintenance of the operating system and system software products in support of business processing requirements. Evaluates and integrates new operating system versions, drivers and hardware. Provides technical expertise for system transitions, migrations and consolidations.

Houston, Tx

Contract worker for (NASA) as a Solaris Systems Administrator with SAN administration duties for the operational and system support team. Interface directly with other team members and NASA customers regarding ongoing technical issues, the configuration, implementation, and maintenance of various technologies. This includes hardware and operating systems, upgrading, patching, virus and malware protection, and ensuring system security and integrity through server hardening practices. Solaris and Storage Administration for EMC storage server and NETAPP NAS servers. Support also includes Oracle DBAs, Java, PHP, Cold Fusion and web developers.

Houston, Texas Area

Primary responsibilities include system administration and engineering for the production, disaster and recovery data center support. Design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment.

Global

Worked for Homeland Security National Security Agency (NSA). Responsible for the planning, installation, and configuration of maintained SUN enterprise level servers / workstations, Network Appliance Storage Servers, SGI systems, and various other associated equipment. Monitored system performance and performed routine maintenance (server backups). Troubleshoot and isolate system software and hardware faults. Perform system testing and installations for configuration management, and assists with problem report resolution.

Gaithersburg, Md

Worked for Homeland Security National Security Agency (NSA). Installed, configured and maintained SUN enterprise level servers / workstations, Network Appliance Storage systems, ORIGIN 2000 systems, and various other associated equipment. Monitored system performance and performed routine maintenance (server backups). Troubleshoot and isolate system software and hardware faults. Perform system testing for configuration management, and assists with problem report resolution.

Gaithersburg, Md

Worked for Homeland Security National Security Agency (NSA). Responsible for developing solutions and conducting technical training courses for customers and/or employees. Technical advisor for system upgrades and modifications. Interfaces with customer and functional organizations to develop specifications for content of courses. Prepares lesson plans from COTS/GOTS engineering documentation, field service requirements, or software documentation. Instructs participants in both classroom lectures and laboratory sessions.

Norfolk, Virginia Area

Worked for United States Joint Forces Intelligence Command (JFIC). Primary responsibilities included evaluate and provide customer support as a system administrator for the Homeland security program. The system is comprised of COTS hardware and COTS/GOTS software. Performed general maintenance, which includes tailoring of the environment to support new system requirements, installation of patches or upgrades, reconfiguring the system in the event of system failures to allow continued operations, and preventive/remedial maintenance of hardware and software. Manage Unix security features to protect confidential information while allowing appropriate access.

Korea (North)

Worked for 51st Fighter Wing of the Pacific Air Forces. Serviced in the USAF as an Electronic Computer Switching Systems Specialist for the Tandem Switch program. The tandem switch is a computerized telephone system comprised of a mini mainframe and associated peripherals. Responsible for the operation, planning, coordination of installs, upgrades and maintenance of various operating systems environment, including systems products, third-party vendor software, security utilities, communications, scheduling systems, and multiple applications software packages.