Yolanda Stevens Email and Phone Number
Highly effective and versatile professional with over 22 years of experience in Credit Risk Analysis, Credit Verification, Customer Service, Fraud Detection, Sales, and Call Center Management. Focused on delivering best-in-class results while increasing skills and expertise for overall organizational success. Works well in fast-paced and demanding environments. Can work independently and remotely with limited supervision and remotely. Excellent attention to detail and effective time management skills to deliver results on time. Self-managed, creative problem solver, with exceptional communication, interpersonal, organizational, and technical skills. Proficient in interpreting complex financial models and data to make informed decisions. Consistent on delivering outstanding performance in challenging environments.
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Sr. Credit And Collections AnalystAt&TWillow Springs, Il, Us -
Sr. Credit & Collections AnalystAt&T Jan 2015 - PresentUnited StatesPerforms credit analysis for large business customers to determine their credit worthiness prior to granting approvals for new, renewed, or additional services.Use an in-depth knowledge and data driven decision making of credit and risk analysis, credit administration, credit policy, and procedures to review and analyze contract management documents.Analyze, track, and publish performance indicators and results to identify performance trends and capabilities for success. Analytical and problem solving skills. -
Manager, Credit And CollectionsAt&T Jan 2012 - Jan 2015United StatesProvided coaching, leadership, and supervision to a direct-report team of 16 and an indirect team of 50 Customer Account Specialists responsible for credit approval and collections.Developed employee performance improvement, metrics and success plans to instill ownership and accountability for driving desired behavior toward meeting and exceeding organizational goals and individual targets.Coordinated department meetings, training, and cross-departmental collaboration. -
Customer Account SpecialistAt&T 2008 - 2012Chicago IlAnalyzed customer identification for credit approvals to reduce debt and fraudulent activities. Issued service orders in conjunction with billing inquires and investigations. Protected revenue by operating according to fair debt collection practices to eliminate and reduce debt and possible fraudulent activities.Recognized as Top Individual Contributor Platinum Circle Award Winner, which is given to top quarterly performers.
Frequently Asked Questions about Yolanda Stevens
What company does Yolanda Stevens work for?
Yolanda Stevens works for At&t
What is Yolanda Stevens's role at the current company?
Yolanda Stevens's current role is Sr. Credit and Collections Analyst.
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