Yolanda Thomas Email & Phone Number

Katy, Tx

Lead Advocate that maintains onboarding and renewal checklist for more than 15 clients. Assists employees with New Hire, Qualified Life Events, and Annual Enrollments.Provides supportive services including ID card orders and benefit inquiries via inbound calls and email request. Creates and monitors short term cases and appeals while maintain accurate documentation of case progression.Researches and resolves issues related to claims, enrollments and implementation of new clients. Utilizes vendor resources and Account Team relationships to ensure SPD’s SBC’s and benefit guides are accurate.

Sugar Land, Tx

Researched and resolved complex member issues including billing, eligibility discrepancies and internal issues.Performed advocacy and navigation services via provider searches and appointment setting for consumers.Maintained ownership for consumer issues that required a follow ups that led to a resolution.Upheld quality standards and performance goals set by department leadership.Performed closed, denied, and or simple claim adjustments

Houston, Texas Area

Served as interdepartmental liaison regarding invoices, companywide memos, financial statements and payroll. Maintained and organized company files, records and reports in a complex and detailed file management system.Coordinated and arranged domestic and international travel itineraries for staff. Managed and distributed daily schedules for staff in regarding to meetings and appointments. Reviewed and submitted personnel timesheets

Houston, Tx

Obtained and documented demographic, insurance and financial information for patients or guarantors. Explained all required forms to the patient or guarantor and obtained the necessary signatures. Collected and processed patient paymentsVerified insurance eligibility and ensured all notifications and authorizations were completed efficiently. Collaborated with physicians, ancillary departments, nursing units, insurance companies, patients and their families.