Yolanda “Reyna” Ulep Email & Phone Number

United States

● Perform collections on all accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Assist patients in setting up payment arrangements and process financial hardship applications.● Obtain, verify, collect and enter patient and insurance billing information.● Research, analyze, correct, and submit claims both electronically and on paper.● Monitor, post, and communicate important information via Microsoft Teams chats, providing support and answering questions through multiple chat channels.● Annotate, log, and sequence meeting topics and discussions.● Conduct daily, weekly, mid-month, and monthly audits on accounts to ensure accuracy and compliance for both team members and personal tasks.● Research insurance denials to identify patterns, resolve repeat issues, and help implement solutions to prevent future denials.● Assist the billing department with posting of urine toxicology charges.● Train new hires on office policies and procedures, fostering a knowledgeable and efficient team.

Hayward, California, United States

Hayward, California, United States

Pinehurst, North Carolina Area

● Researched, analyzed, corrected, and submitted claims both electronically and on paper.● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected monies.● Performed collections on all accounts receivables for BCBS NC, State Health Plan, BCBS Federal, BCBS out-of-state medical plans and Medicare supplemental insurance in different medical specialties while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Posted, prepared, and balanced deposits on a daily basis while covering Patient Account Representative position.● Posted Pulmonary office billing transactions and balanced information daily.● Assisted in implementation and training of new medical billing software.● Performed miscellaneous duties as assigned by management and/or providers.

Fayetteville, North Carolina Area

● Opened new medical office, transferred provider credentials and insurance contracts, set-up, implemented, and maintained new billing software.● Researched, negotiated, and maintained contracts with multiple third party vendors (incl. LabCorp and United Allergy Services) for necessary office equipment, medical supplies, vaccines, and medical services.● Maintained provider credentials for medical board, DEA, malpractice insurance, IPA, CAQH, insurance companies (i.e., HMO, PPO, Managed Care), and hospitals.● Created, implemented, and maintained provider scheduling templates.● Managed front office and back office personnel including hiring, retention, benefits, and performance evaluations.● Authored, distributed, and updated Employee Handbook and office forms while maintaining OSHA and HIPAA compliance for front and back office personnel.● Managed monthly patient billing; mailed patient statements and set-up payment arrangements as needed.● Posted all payments, adjustments, and write-offs; posted hospital and office billing transactions and balanced information daily.● Posted, prepared deposits on a daily basis, and performed collections on all accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Researched, analyzed, corrected, and submitted claims both electronically and on paper.● Performed end of month reconciliation of receipts and charges.● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Received, organized, scanned, and archived medical records into a certified EMR system.● Assisted in answering multi-line phone system and scheduling of appointments.● Performed miscellaneous duties as assigned by providers.

Fayetteville, North Carolina Area

● Opened new medical office, transferred provider credentials and insurance contracts, set-up, implemented, and maintained new billing software.● Researched, negotiated, and maintained contracts with multiple third party vendors (incl. LabCorp and United Allergy Services) for necessary office equipment, medical supplies, and medical services.● Maintained provider credentials for medical board, DEA, malpractice insurance, IPA, CAQH, insurance companies (i.e., HMO, PPO, Managed Care), and hospitals.● Authored, distributed, and updated Employee Handbook and office forms while maintaining OSHA and HIPAA compliance for front and back office personnel.● Created, implemented, and maintained provider scheduling templates.● Supervised staff whose duties were to assist the billing department in administrative tasks.● Researched, analyzed, corrected, and submitted claims both electronically and on paper.● Managed monthly patient billing; mailed patient statements and set-up payment arrangements as needed.● Posted all payments, adjustments, and write-offs; posted hospital and office billing transactions and balanced information daily.● Posted, prepared deposits on a daily basis, and performed collections on all accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Performed end of month reconciliation of receipts and charges.● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Assisted in answering multi-line phone system and scheduling of appointments.● Performed miscellaneous duties as assigned by providers.

Fayetteville, North Carolina Area

● Supervised staff whose duties were to assist the billing department in administrative tasks.● Managed front office personnel including hiring, training, retention, benefits, and performance evaluations.● Assisted in answering multi-line phone system and scheduling of appointments.● Performed miscellaneous duties as assigned by Manager and/or providers.

Fayetteville, North Carolina Area

● Managed monthly patient billing; mailed patient statements and set-up payment arrangements as needed.● Posted all payments, adjustments, and write-offs as applicable; posted hospital and office billing transactions and balanced information daily.● Posted, prepared deposits on a daily basis, and performed collections on all accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Researched, analyzed, corrected, and submitted claims both electronically and on paper.● Performed end of month reconciliation of receipts and charges.● Maintained provider credentials for medical board, DEA, malpractice insurance, IPA, CAQH, insurance companies (i.e., HMO, PPO, Managed Care), hospitals and outpatient surgical facilities.● Performed miscellaneous duties as assigned by Manager and/or providers.

El Paso, Texas Area

● Maintained all financial records for Home Health patients with private insurance, Thomason Indigent Patients with El Paso 1st Insurance, Private Duty/Home Service clients with private insurances and all Hospice patients to include Medicare, Medicaid, Private Insurance, and those that were Self-Pay.● Managed monthly patient billing; mailed patient statements and set-up payment arrangements as needed.● Posted all payments, adjustments, and write-offs and applied charitable funding as applicable.● Performed end of month reconciliation of receipts and charges for Home Health patients, Thomason Indigent Patients with El Paso 1st Insurance, Private Duty/Home Service clients with private insurance and all of Hospice.● Performed collections on all accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Researched, analyzed, corrected, and submitted claims both electronically and on paper.● Performed miscellaneous duties as assigned by supervisor and CFO.

Sacramento, California Area

● Prepared and managed monthly patient billing to include mailing patient statements and setting up payment arrangements as needed.● Posted all payments, adjustments, and write-offs as applicable; posted hospital and office billing transactions and balanced information on a daily basis.● Performed collections on all accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Maintained provider credentials for IPA and insurance companies (i.e., HMO, PPO, Managed Care), hospitals and outpatient surgical facilities. ● Answered multi-line phone system and scheduled appointments. ● Compiled provider stats on a daily basis and analyzed for accuracy. ● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Researched, analyzed, corrected, and submitted claims both electronically and on paper.● Performed miscellaneous duties as assigned by supervisor and/or providers.

Fayetteville, North Carolina Area

● Answered multi-line phone system and scheduled appointments. ● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Researched, analyzed, corrected, and submitted claims both electronically and on paper for Medicare and BC/BS of NC.● Obtained authorizations for specialty referrals and scheduled specialty tests and procedures (i.e. MRI’s, Bone Density Scans, Kidney Biopsies).● Faxed, filed, and maintained medical records and lab results.● Assisted in preparing monthly patient billing to include mailing patient statements and setting up payment arrangements as needed.● Posted all payments, adjustments, and write-offs as applicable; posted hospital and office billing transactions and balanced information on a daily basis. ● Posted and balanced dialysis charges on a monthly basis. ● Ordered necessary office supplies from third-party vendors.● Performed miscellaneous duties as assigned by physician(s).

Fayetteville, North Carolina Area

● Prepared and managed monthly patient billing to include mailing patient statements and setting up payment arrangements as needed.● Posted all payments, adjustments, and write-offs as applicable; posted hospital and office billing transactions and balanced information on a daily basis.● Performed collections on all accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Performed end of month reconciliation of receipts and charges and physician earnings. ● Supervised staff whose duties were to assist billing department in administrative tasks.● Obtained, verified and collected patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Researched, analyzed, corrected, and submitted claims both electronically and on paper. ● Performed miscellaneous duties as assigned by Manager and/or providers.

Sacramento, California Area

● Obtained, verified, collected and posted patient and insurance billing information, eligibility, co-pays, deductibles and out-of-pocket expense status’; reconciled and balanced collected money.● Obtained authorizations for inpatient (OB deliveries) procedures.● Prepared and managed monthly patient billing to include mailing patient statements and setting up payment arrangements as needed.● Performed collections on accounts receivables while achieving efficient and prompt resolution of patient and insurance company billing inquiries.● Posted office billing transactions and balanced information on a daily basis.● Maintained provider credentials for IPA and insurance companies (i.e., HMO, PPO, Managed Care), hospitals and outpatient surgical facilities. ● Performed miscellaneous duties as assigned by supervisor and/or providers.

Associate’S Degree, Medical Office Management/Administration, 3.803

Activities and Societies: Phi Theta KappaStudied Medical Office Administration to include Billing and Coding, Information and Word.

Certificate, Medical Office Insurance Coding

Diploma, Office Administration

Certificate, Information And Word Processing

Diploma, Medical Office Management/Administration

Certificate, Medical Reception/Receptionist