Yolanda Wilhelm Email and Phone Number

• Interacting with passengers such as; Guide, assist and greet them as well as prepare and serve meals and refreshments.• Conduct safety check before, during and after flight.• Help resolve customer complaints by finding solutions that worked for them and the business.• Administering first aid and present emergency equipment demonstrations.• Adhere to all aviation rules and regulations. • Assist passengers and cabin crew during emergency situations.• Provide help to passengers with special needs (children, disabled persons, elders etc).• Prepare and submit reports on flight incidents.

• Maintained operational performance, helped senior managers run smooth operations by independently handling day-to-day requirements.• Create and handle weekly rosters and any changes.• Financial administration (Controlling labour/ meeting required budgets/ payroll).• Lead and motivate team members to provide the best customer service in-store.• Food orders / Forecasting’s.• Liaising with key stakeholders such as suppliers and senior managers to ensure the business goals are met.