Yolanda Borja Email & Phone Number

Málaga, Andalusia, Spain

London, England, United Kingdom

• Established and maintained relationships with consumers, teams, and public groups.• Responded to requests for information release or press conferences from the media or was designated spokesperson for source of information.• Assisted in the writing of press releases and other media communications to promote business interest.• Studied and implemented organisation’s objectives, promotional policies, and needs to assist in building of public relations strategies that influence… Show more • Established and maintained relationships with consumers, teams, and public groups.• Responded to requests for information release or press conferences from the media or was designated spokesperson for source of information.• Assisted in the writing of press releases and other media communications to promote business interest.• Studied and implemented organisation’s objectives, promotional policies, and needs to assist in building of public relations strategies that influence public opinion and promote products, ideas, and services.• Collaborated with team in the planning and executing of private, promotional, company and client events.• Coached representatives in effective communication with the public.• Proofread, and edited organisational materials for internal and external audiences.• Conferred with managers to identify trends and group interests and provided advice on business decisions.• Assisted in the determining and defining of the organisation’s communication approach for each constituency.• Coordinated with team on trade shows, media buying and planning, sales promotions, and direct mail campaigns• Ensured delivery of engaging content ideas for articles, social media, and campaigns across multiple channels.• Monitored, managed, and provided feedback on daily media coverage. HOBBIES • Managed Showroom, sending out requested samples, tracking and recovering them using Fashion GPS. Approximately 15 per day.• Executed daily data entry into in house system (Fashion Monitor) and updated customer contacts, and information to ensure data integrity and reporting needs.• Liaised with clients to identify needs and challenges and provided solution-oriented campaign themes Show less

London, United Kingdom

London, England Metropolitan Area

• Collaborated with Marketing to develop and deliver branding strategies across entire spectrum of disciplines including media and public relations, management, internal communications, brand management advertising, marketing, digital and social media, and production of materials.• Contributed to the development of client’s key messages, and creating and maintaining appropriate and consistent language, tone, and terminology across all media.• Assisted as ‘brand guardian’ ensuring… Show more • Collaborated with Marketing to develop and deliver branding strategies across entire spectrum of disciplines including media and public relations, management, internal communications, brand management advertising, marketing, digital and social media, and production of materials.• Contributed to the development of client’s key messages, and creating and maintaining appropriate and consistent language, tone, and terminology across all media.• Assisted as ‘brand guardian’ ensuring utilisation of the brand templates and writing style and application of the brand guidelines to ensure consistency internally and externally.• Identified risks that presented potential damage to the client’s reputation and aided when required to support the activity of the team.• Developed and built positive relations with our stakeholders, both internally and externally.• Supported the team by writing copy, updating content, Press releases, website enhancements or changes, assisting at events, and identifying opportunities to increase brand awareness.• Assisted on promotion and delivery of the communications plan of clients.• Analysed, formatted and responsible for input of data content onto databases.• Effectively utilised social media channels to support integrated marketing activity.• Coordinated and assisted on networking events both nationally and internationally, managing guest lists, journalists, and mail. Show less

London, England Metropolitan Area

• Planned and developed business operations to align workflow for optimal area coverage and customer Satisfaction.• Responsible for recruitment, training, coaching, and managing performance level of team.• Provided training to team on food preparation and customer satisfaction.• Responded to patron complaints with solution driven responses.• Assisted team with waitron duties and front of house when busy.• Increased revenue and promoted return of business through engaging… Show more • Planned and developed business operations to align workflow for optimal area coverage and customer Satisfaction.• Responsible for recruitment, training, coaching, and managing performance level of team.• Provided training to team on food preparation and customer satisfaction.• Responded to patron complaints with solution driven responses.• Assisted team with waitron duties and front of house when busy.• Increased revenue and promoted return of business through engaging with patrons, offering menu options, providing suggestions, and ensuring timely delivery of services.• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.• Developed menus, pricing, and special food offerings to increase revenue and customer satisfaction.• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.• Prepared operational reports and analyses and made appropriate recommendations to address progress and negative trends.• Planned promotional menu additions based on seasonal pricing and product availability.• Mentored staff in expectations and parameters of kitchen goals and daily work. Show less