Yolanda Davis Email & Phone Number

United States

Service internal and external Treasury Management customers via telephone and workflow system.Process various maintenance requests.Resolve product issues.Prepare product documentation and implement additional accounts and services for customers.Resolves routine, standard problemsFollows standard practices & procedures

United States

• Review/resolve correspondence and payments returned related to incorrectly paid claims involving the beneficiary’s secondary insurance coverage.• Utilize DCM to verify, research, update, and adjust claims that were previously paid which include secondary insurance coverage for the beneficiary• Update DCM to identify the return of funds associated with incorrect payment and apply funds to accounts• Complete notification to identified contractor when submitted insurance information does not reconcile to the national ECRS database

United States

• Review closing confirmations for scheduled closing to ensure accurate update of Encompass before generating closing documents for clients• Generate reports for Closing Department on daily, weekly and monthly closing to be scheduled with title companies or attorney offices• Manage complex calendars, arrange appointments and schedule closings for Loan Officers • Eliminate delay of closings by identifying and correcting clerical, procedural or investor errors in loan files while ensuring adherence of all State and Federal laws• Audit closing documents for any discrepancies prior to finalization

Greater Chicago Area

• Identified and facilitated the implementation of process improvement to allow pre-estimate claims to be re-estimated before loaded to claims processing system• Identified and facilitated implementation to automate re-estimated suspended claims to reduce second touch by 65%• Identified gaps in Payment Interface offered by vendor for access procedures and created process flow to ensure safeguards for access request submissions• Served as subject matter expert (SME) for QicLink and assisted with the implementation of system upgrades while ensuring that quality and functionality was not compromised• Served as SME for creating process flows and user acceptance stories and test case requirements for functional improvements and enhancements for the QicLink claims processing system utilizing SharePoint and Azure to track project KPI’s and SDLC• Revised policies and procedures in accordance with changes in local, state and federal laws and regulations for HIC Life, CB Claims and FIMMAS• Liaison for external and internal partners in resolving major system and vendor discrepancies• Collaborated with cross-functional teams and IT to develop Vision and Scope, cost benefit analysis and ROI for various special projects• Facilitated and participated in strategic planning meetings with senior leadership

• Verified eligibility to assist call center, claims and provider department with claim processing discrepancies• Identified and implemented process improvement to reduce internal front-end claims inventory by over 60%• Identified errors within system generated inventory report that assisted in ensuring minimal impact to claims TATs• Created training documentation and conducted training for 100 + offshore vendor associates for ASO, EPO, Medicare Advantage and Commercial dental plans• Maintained ongoing weekly and monthly coaching and retraining of offshore vendor associates• Created and maintained daily, weekly, and monthly departmental inventory reports for onshore and offshore associates• Documented departmental policies, procedures and updates for onshore and offshore communications• Served as the departmental SME for testing of system upgrades or enhancements

•Use of AS400/RIMS database systems, processes and methods to deliver exceptional customer service•Prepping incoming electronic mail (E-Prep/FTP)•Processing of Outbound Mail by means of various postal equipment including mail inserters, postage meters, and computer. Could include handling outgoing overnight packages.•Identified gaps in processing of State of Illinois returned mail process and created a new letter to ensure members understood the importance of updating address changes•Opened and sorted received mail according to product type for scanning and offshore data entry•Data entered 24/48-hour priority claims for processing

Greater Chicago Area

Contacted customers to make sure that their company profiles were up-to-date and accurate before publishing deadlines• Researched companies that may have closed or relocated either by phone or the internet• Processed inbound mail• Performed data entry using Janis database• Assisted customers daily with their discrepancies• Edited existing pages of publications using OKS Comparison database before sending to the typesetter

Assisted and prepared tax returns for new and existing customers• Supervised day to day operations of office and preparers• Performed general office duties of filing, data entry, bookkeeping and customer service

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.7

Bachelor’S Degree, Healthcare Management, 3.97

Graduated with Honors Summa Cum Laude

Diploma, Medical Administrative/Executive Assistant And Medical Secretary, 3.9

Bachelor’S Degree, Journalism