Yolanda Mathis Email & Phone Number

* Originated plan and executed exhibit management for 60 events annually, performing extremely diverse administrative and office support duties to maintain accurate project records and client files for 7 departments with over 100 employees.* Worked with over 57 subcontractors and third party vendors via purchase orders to supply outside services when.

* Resolved complex problems and grievances of a more delicate and dynamic nature, preventing escalation of client concerns. Administered support and training assistance to 30 lower level representatives while coaching them to meet individual performance goals and taking on more responsible job duties.* Directed desk staff of up to 12 representatives to set.

* Resolved complex problems and grievances of a more delicate and dynamic nature, preventing escalation of client concerns. Administered support and training assistance to 30 lower level representatives while coaching them to meet individual performance goals and taking on more responsible job duties.* Directed desk staff of up to 12 representatives to set.

* Achieved highest levels of productivity, answering more than 900 calls per week, communicating in plain terms the complex language of event jargons and tradeshow concepts.* Proactively identified potential issues for billing errors in orders taken, initiating analysis and investigation to decrease corrective turnaround time from weeks to days.

* Supervised 25 plus employees in various Front Office departments to include; Reservations, PBX, Bell Staff, Front Desk Agents and Supervisors. Interviewed, hired, trained and dismissed personnel; performed evaluations and decided on salary increases and promotions; taught and enforced all new and existing Best Western policies to achieve focused results.

* Maintained responsibility and accountability for hotel property and the safety of over 672 guests, having authority for the hotel operations and staff while on duty. Ensured front office operations met and complied with same quality standards as day shift by automating change of shift information sheet to communicate between shifts.* Handled guest.

* Received incoming telephone calls for all departments, obtaining caller's name and forwarding call to appropriate person or took a message. Performed typing and other clerical duties* Greeted clients and visitors and directed to conference room or staff member's office.* Provided administrative support to owners of company to include compiling reports.

* Performed administrative and secretarial duties for the Executive Director, to include preparation of allotments, issuing checks and supervising clerical work of volunteers* Assisted clients with initial case paperwork and interviewed said cases to determine relief action while adhering to bylaws established by NMCRS* Completed bookkeeping functions to.

Certificate, Secretarial / Office Skills

Diploma, General Studies

Activities and Societies: Spanish Club, AFJROTC, Color Guard, Track

Bs, Business Administration

Certificate Of Completion, Hospitality Specialist

As, Business Administration