Yolanda Matthews Email and Phone Number
Yolanda Matthews work email
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Yolanda Matthews personal email
Conscientious Customer Service Specialist with skill in escalated customer resolution, customer care, document research and resolving customer issues. Worked in front line operation and in specialized escalated customer management for a very large financial company. Known for my attention to detail that helps me to solve my customer issues quickly and accurately going above and beyond.
Snapsheet Inc
View- Website:
- snapsheetclaims.com
- Employees:
- 259
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Customer Success SpecialistSnapsheet Inc Jan 2018 - PresentGreater Chicago AreaAssist customers through completion of auto claims by educating customers on use of mobile applications to submit photos of vehicle damage. Ensure simplicity and efficiency by managing and setting expectations for customers around required information across 60+ auto insurance carriers.
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Senior Advocacy CoordinatorCapital One 2012 - PresentRolling Meadows,IllinoisAssisted credit card holders with resolving issues such as payment disputes, credits for fees, and payments applications and providing account detail. Answered between 100-150 escalated calls daily from associates and overflow calls covering 3 sites. Trained and mentored employee on standards and policies. • Trained and mentored new employees and provided on the job training for existing employees to insure consistent delivery of department services, increasing quality scores by 60%.• Educated customer on products available, resulting increase on-line participation by customer 40%.• Resolved customer complaint cases that have been escalated to supervisory intervention level.• Exceeded all department goals in not ready, hold times, schedule compliance and quality over past 12 months. • Streamlined policy and procedures for a better customer service experience with 10 recommendations in past year. -
Case ManagerHsbc 2005 - 2012Elmhurst, IllinoisHandled approximately 700-1000 cases per month via email or spreadsheet. Communicated well with internal and external customers to keep all necessary parties well informed and ensure proper execution performed in a timely matter.• Provided developmental feedback to customer care agent, which reduced errors by 55%.• Analyzed trends and monthly results to determine training needs.• Increased customer satisfaction by 20%.• Communicated recognizable trends with impacted departments to ensure minor impact to the customer. • Managed mailbox and responded to all request within 48-72 hours by mail or phone surpassed time frame 5 days to respond -
Customer Service RepresentativeHousehold International 2000 - 2005Wood Dale,IllinoisAnswered inbound phone calls from consumers and merchant daily. Investigated and Resolved customer inquiries via phone and fax regarding billing issues.• Provided technical support for online management.• Going above and beyond to achieve one call resolution.• Identified problems and provided solutions that increased retention by 30%
Yolanda Matthews Education Details
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Westinghouse HighschoolFood Service, Waiter/Waitress, And Dining Room Management/Manager
Frequently Asked Questions about Yolanda Matthews
What company does Yolanda Matthews work for?
Yolanda Matthews works for Snapsheet Inc
What is Yolanda Matthews's role at the current company?
Yolanda Matthews's current role is Customer Success Specialist at Snapsheet Inc.
What is Yolanda Matthews's email address?
Yolanda Matthews's email address is yo****@****one.com
What schools did Yolanda Matthews attend?
Yolanda Matthews attended Westinghouse Highschool.
Who are Yolanda Matthews's colleagues?
Yolanda Matthews's colleagues are Michelle Bochert, Meg Yaros, Sean Sipe, Amir Akbari, Tamyrha Hampton, Madeline Brutscher, Mba, Cpa, Marvin Acosta.
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Yolanda Matthews
Washington Dc-Baltimore Area3aip.org, aaas.org, sagepublications.com -
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Yolanda Matthews
Seeking A Seasoned Professional For Two Dynamic Roles: Property Management/Leasing Specialist And Medical Billing & Coding Specialist. With A Decade Of Expertise In Leasing And Five Years In Medical Billing And Coding.Columbia, Md
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